Greeter-(Paoli Hospital)

townepark; Willistown Township (PA); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

401k retirement plan

Accident insurance

Critical illness insurance

Telemedicine benefits

Job summary

Towne Park is seeking a part-time Greeter Service Ambassador to welcome patients at the facility with a friendly and efficient approach. You will assist with inquiries, directions and initial questions, and enter patient information into the hospital database while protecting patient privacy in accordance with HIPAA standards.

The role requires strong English communication, data entry skills and the ability to handle sensitive information.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old and pass a background/drug screen.
• 1–3 months related experience or training, or an equivalent combination of education and experience.
• Knowledge of equipment including telephones, alarms, two-way radios, disaster phone, fire panel and surveillance system.
• Excellent reading, writing and comprehension of English; able to type and perform basic computer tasks.
• Strong communication, data entry and phone etiquette; patient privacy (HIPAA) must be maintained.

Responsibilities

• Greet and welcome patients in a friendly, efficient, courteous manner.
• Assist with inquiries, directions and initial questions about the facility or services.
• Enter patient information into the hospital database accurately; protect privacy.

Skills

Reading

Writing

Time system knowledge

Computer skills

Communication skills

Data entry

Phone etiquette

HIPAA knowledge

Customer service

Education

High school diploma or GED

Tools

Telephones

Alarm systems

Surveillance system

Job description

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn .

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Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay is $18 per hour

Work Schedule: The work schedule for this position is Part time M-F 5pm-9pm weekend availability

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Greeter Service Ambassador is responsible for welcoming and greeting patients to the facility in a friendly, efficient and courteous manner. The Greeter Service Ambassador is also responsible for assisting with patient and guest inquiries, directions, and initial questions regarding the facility or services. The Greeter Service Ambassador is also responsible for entering patient information into the hospital database accurately and protects patient privacy through following HIPAA standards. Computer skills and data entry are critical skills for this role.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Maintains pleasant, friendly and professional demeanor with all Guest/Patients, co-workers, and clients. Acknowledges and greets Guest/Patients with a professional and friendly demeanor. - 25%
• Demonstrates a willingness and ability to assist others. Monitors and responds to emergencies on a priority basis. Assists visitors with directions, information and other inquiries. - 25%
• Enters confidential personal patient information into hospital database in order to register them for their service. Delivers messages, items and/or amenities as requested. Ensures that patient and business confidentiality is maintained at all times. - 25%
• Helps to ensure a healthy and safe environment through the sanitization and light cleaning of personal work area using materials provided as needed. - 10%
• Reports all accidents and incidents observed on shift to Manager immediately. Uses only equipment trained to use and operates all equipment in a safe manner. Is knowledgeable of hospital disaster codes and response plans. Follows client standard operating procedures for disaster codes and response plans. - 10%
• Transports patients via wheelchair within the facility. - 5%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education:

High school diploma or general education degree (GED).

Required Licensure, Certification, etc.:

Must be at least 18 years of age and be able to pass a criminal background and drug screen.

Work Experience:

One to three month(s) related experience and/or training; OR equivalent combination of education and experience.

Knowledge:

Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system

Skills:

• Ability to read, speak and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to understand 24 hour and military time systems
• Ability to perform general typing and and/or basic computer skills
• Ability to prioritize tasks and remain calm in stressful situations
• Must have strong communication skills
• Must have familiarity with data entry
• Must understand phone etiquette
• Must understand HIPPA requirements as they pertain to handling sensitive patient information
• Customer service experience preferred

SCOPE

Authority to Act:

Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are