Greeter (Main Lobby Area)-MSH-Sinai Signature Services-FT-Evenings-EOW

Mount Sinai; New York (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

Mount Sinai Health System in New York is seeking a Greeter for the Main Lobby area. You will manage visitor check-in, guide guests, and accompany them to destinations, ensuring a welcoming experience.

Role supports patient access, coordinates with security, and upholds lobby policies while maintaining safety and information services for guests.

Qualifications

• High school diploma or equivalent.
• Six months of healthcare experience preferred.
• Strong customer-service and communication skills are essential.

Responsibilities

• Greet patients and visitors at hospital entrance and provide a welcoming first impression.
• Complete standard check-in procedures for patients and visitors.
• Assist in wayfinding and provide maps to destinations.
• Escort patients and visitors to required areas as needed.
• Answer and route telephone inquiries to the appropriate department.

Skills

Customer service

Communication

Guest relations

Hospital visitor support

Phone etiquette

Education

High school diploma

Tools

EPIC system

Job description

Description

Greeter (Main Lobby Area) MSH Sinai Signature Services FT Evenings 3p-11p

As an integral part of the team, the Greeter is responsible for the facilitation of visitor management and maintenance of entrance areas. These include maintaining a welcoming arrival experience and guiding patients and visitors to their destinations.

Responsibilities

• 1.Greets patients and visitors upon arrival at the hospital entrance, providing a welcoming first impression.
• 2.Completes the standard check-in procedure for patients and visitors.
• 3.Assists in wayfinding and provides patients and visitors with maps.
• 4.Escort patients and visitors to the necessary areas, as needed.
• 5.Answers telephone promptly and courteously. Transfers to other departments, as needed.
• 6.Maintains communication with unit staff and notifies staff at destination when patients arrive.
• 7.Communicates and upholds visitor policy.
• 8.Ensures safety protocols (e.g. visitor badges, mask policies, if required).
• 9.Provides information and answers questions regarding hospital amenities and guest services.
• 10.Escalates issues to Manager and/or Supervisor.
• 11.Receives and maintains inventory of required supplies for the area.
• 12.Supports maintenance of lobby appearance and individual work areas.
• 13.Participates in environmental management.
• 14.Promotes a customer service environment for the area.
• 15.Coordinates and works closely with security team and medical floors.
• 16.Verifies appointment locations and dates for patients in EPIC. Confirms patients’ location for visitors.
• 17.Performs other duties as assigned.

Qualifications

• Work requires a high school level of knowledge (graduate or equivalent) in order to prepare reports and keep records.
• Six months of healthcare related experience in order to become familiar with institutional policies and procedures preferred.

Employer Description

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $20.3581 - $21.9909 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.