Greeter - Full Time - Night

Hackensack Meridian Health; Neptune City (NJ); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health in Neptune City, NJ is seeking an ED Greeter to welcome patients and families, explain hospital processes, and guide them to appropriate services. You will act as liaison between patients and staff, helping to set a positive tone at the door.

Requirements include excellent written and verbal communication and proficient computer skills. Starting pay is $17.51 per hour with the opportunity to grow within a supportive care team.

Qualifications

• Excellent written and verbal communication skills.
• Proficient computer skills including Microsoft Office and Google Suite.

Responsibilities

• Greet patients and families at ED entrance and provide information.
• Direct patients to registration and ED areas as directed by staff.
• Maintain courteous communication between patients and ED staff.
• Monitor waiting room flow and assist with patient guidance.
• Adhere to HMH organizational competencies and standards of behavior.

Skills

Excellent written and verbal comms

Proficient computer skills

Job description

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Greeter serves as liaison between patient and hospital staff. Assist patients in interpreting hospital policies, procedures, and services, and in obtaining solutions to problems and concerns. Assist manager in gaining awareness of patient's perceptions of the hospital experience.

Responsibilities

A day in the life of a Greeter at Hackensack Meridian Health includes:

• Acts as Liaison: Acts as liaison between patient and staff personnel on issues of care and communication. Provide appropriate avenues through which information may be obtained and concerns may be voiced regarding rights, care, and service.
• Data Collection & Reporting: Completes patient call-backs on non-clinical level to ascertain patient satisfaction of prior visits. Assists the department with data collection and reporting as designated by Nurse Manager.
• Goals and Objectives: Assist Manager in developing and updating goals and objectives for Emergency Services (Prompt Care and ED). Reviews and provides input on goals, policies and procedures as needed.
• Hospital Committees: Participates in hospital committees as requested. Actively participates in Department/Hospital committees each year.
• Information: Provide information and support to patients/families/visitor in role as Emergency Department Greeter. Greets patient and their family members upon entrance to emergency department. Instructs/assists patients to sign-in triage book. Directs patients/families to registration, Prompt Care, etc. as directed by ED staff. Answers questions regarding ED procedures. Monitors flow in ED waiting room and ED entrances. Maintains open dialogue with all ED staff.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Starting Minimum Rate

Minimum rate of $17.51 Hourly

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.