Greeter- Day Shift- Full Time- Baptist

Ochsner Health; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health is seeking a welcoming Front Desk Associate to greet patients and visitors, assist with check-in, and direct them to the right departments. Strong computer skills and clear communication are essential.

Required: High School diploma. Shift 8:00 am to 4:30 pm. This role emphasizes courteous service, privacy, and teamwork with volunteers and medical staff. On-site work with daily housekeeping and safety duties.

Qualifications

• Must have computer skills and data-entry ability.
• Effective verbal and written communication.
• Ability to read and write to communicate patient instructions.
• High School diploma or equivalent is required.

Responsibilities

• Greets patients and visitors in a courteous and professional manner.
• Assists patients and visitors in and out of vehicles and arranges wheelchair support as needed.
• Directs patients to the appropriate departments and answers questions accurately.
• Maintains wheelchair supply through cooperation with volunteers and staff.
• Keeps entry areas clean and supports safety procedures.
• Completes fire safety tasks on an annual basis.
• Adapts communication to diverse patient populations.

Skills

Customer service

Data entry

Windows applications

Verbal communication

Written communication

Reading/writing

Education

High School diploma or equivalent

Tools

Windows

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job greets patients, family members, and visitors upon arriving at Ochsner Health System according to detailed instructions, policies, and procedures. Provides excellent customer service to all patients and customers to ensure a pleasant experience.

Shift

8:00 am to 4:30 pm

Education

Required -High School diploma or equivalent

Work Experience

Required -None.

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Ability to read and write in order to communicate and give verbal instructions to patients

Job Duties

• Greets patients and visitors in a courteous and professional manner.
• Assists patient and visitor(s) in and out of vehicle and gets help if needed via wheelchair or stretchers.
• Directs patients and visitors to the appropriate departments and accurately answer patients’ questions.
• Works harmoniously with volunteers and medical personnel to ensure a steady supply of wheelchairs at front doors through the day.
• Cleans glass and doors, sweeps mats and entrance, and picks up trash daily, as needed.
• Completes required fire safety on an annual basis.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

Please refer to the job description to determine whether the position you are interested in is remote or on‑site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.