Greeter / Counter Desk Attendant

Spanish Springs Lanes; Chicago (IL); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Free Bowling

$1 Arcade Play

20% off Events

50% off Food & Beverages

Job summary

Lucky Strike Entertainment in Chicago, IL is seeking a part-time Greeter/Counter Desk Attendant to warmly welcome guests, manage the waitlist, and assist with lane and equipment coordination. You will ring sales, handle basic customer inquiries, and support operations during busy evenings and weekends.

The role requires a friendly attitude, strong phone etiquette, and prior customer service experience. This position includes evening/night shifts and a rewarding entertainment-focused environment.

Qualifications

• Friendly and inviting demeanor for guest interactions.
• Excellent telephone etiquette and courteous service.
• Proven experience in customer service or hospitality.

Responsibilities

• Greet guests in person and over the phone.
• Manage waitlist and lane/shoe/equipment assignments.
• Process sales at the counter and follow cash control procedures.
• Notify mechanics of any equipment malfunctions and log issues.
• Provide basic bowling instruction to guests.
• Operate POS, central panel, computers, and PA system.

Skills

Friendly demeanor

Phone etiquette

Customer service

Education

HS Diploma or equivalent

Tools

POS system

Job description

Overview

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Greeter/Counter Desk Attendant and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!

Applicants must be at least 18 years of age to qualify for a position.

WHAT OUR GREETERS/DESK ATTENDANTS DO

Greeters/Desk Attendants set the tone for everyone who enters our doors, giving us our first opportunity to impress our guests and provide them with the kind of "WOW" factor they’ve been looking forward to.

A GREETER/ DESK ATTENDANT’S DAY-TO-DAY

• Be friendly and inviting to our guests in person and over the phone
• Manage the waitlist
• Track availability and assign lanes, shoes & other equipment
• Prepare for leagues
• Ring sales at the counter and follow our cash control procedures
• Promptly notify our mechanics of any pinspotter/pinsetter malfunctions and log these issues
• Assist our guests with basic bowling instruction (no, you don’t need to show them your trick shots, just the essentials)
• Operate our POS system, central panel, computers, and P/A system

WHAT IT TAKES

• HS Diploma or equivalent restaurant/hospitality experience (Optional)
• Proven success in school/previous job experience
• Excellent telephone etiquette
• Must meet the minimum age required by state law to serve alcohol

PERKS (MORE REASONS YOU’LL LOVE YOUR JOB)

• Free Bowling!
• $1 Arcade Play
• 20% off Events
• 50% off Food & Beverages

WORK ENVIRONMENT/ PHYSICAL DEMANDS:

• Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

Job Type: Part-time

Shift:

• Evening shift
• Night shift

Weekly day range:

• Weekend availability

Work Location: One location

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

The pay range for this position is $17 to $18.65 / hour

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits