Greeter - Chelsea Hospital

Towne Park LLC; Chelsea (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement plan

Job summary

The Screener position at Towne Park LLC is a daytime role with Monday–Friday 8am–4pm shifts. You will perform visitor COVID-19 screenings, temperature checks, and assist guests with directions and inquiries within our facility.

The role emphasizes customer service, safety procedures, and a friendly, professional demeanor. Basic qualifications include a high school diploma or GED, ability to pass a background and drug screen, and 1–3 months of related experience or training.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old with ability to pass background and drug screen.
• 1-3 months of related experience or training; or equivalent education/experience.

Responsibilities

• Greet and assist guests, conduct COVID-19 screening questions and temperature checks.
• Provide directions and respond to inquiries about facility services.
• Maintain professional demeanor and follow client procedures and safety codes.

Skills

English proficiency

Typing

Computer skills

Customer service aptitude

Education

High school diploma or GED

Tools

Telephone systems

Surveillance system knowledge

Job description

About TowneTowne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.

Job Details

Monday-Friday (No Weekends!) 8am-4pm shifts $18/hr Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $18 per hour.

Work Schedule: The work schedule for this position is Monday-Friday 8am-4pm shifts.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above.

Summary

The Screener will be responsible for asking visitors COVID-19 screening questions as provided by the site and perform temperature checks on visitors. The Screener is also responsible for assisting with guest inquiries, directions, and initial questions regarding the facility or services.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time

• Maintains pleasant, friendly and professional demeanor with all Guest/Patients, co-workers, and clients. Acknowledges and greets Guest/Patients with a professional and friendly demeanor. Asks Guest/Patients scripted screening questions in a polite and professional manner. - 70%
• Demonstrates a willingness and ability to assist others. Monitors and responds to emergencies on a priority basis. - 5%
• Provides Guest/Patients with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Ensures that patient and business confidentiality is maintained at all times. Delivers messages, items and/or amenities as requested. - 10%
• Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately. Uses only equipment trained to use and operates all equipment in a safe manner. Is knowledgeable of hospital disaster codes and response plans. Follows client standard operating procedures for disaster codes and response plans. - 15%

The total amount of time for all functions of the job - 100%

Qualifications

• Education: High school diploma or general education degree (GED).
• Must be at least 18 years of age and be able to pass a criminal background and drug screen.
• Work Experience: One to three month(s) related experience and/or training; OR equivalent combination of education and experience.
• Knowledge: Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system.
• Skills: Ability to read, speak and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to understand 24 hour and military time systems Ability to perform general typing and and/or basic computer skills Ability to prioritize tasks and remain calm in stressful situations.
• Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
• Budget Responsibility: The employee has control over resources available only.

Working Conditions & Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel Travel of up to 5% may be required.

Towne is an affirming action, equal opportunity and E-Verify participating Employer, and encourage applications from all qualified individuals, including those with disabilities and veterans. Towne will consider for employment qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at [e-mail] or [phone]. Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the Company’s record retention practices, and rights you may have under the CCPA.