Greeter-1

Sonesta International Hotels Corporation; Cambridge (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company Match for HSA

401(k) Retirement Plan with Company

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term Di

Disability Insurance

Educational Assistance

Sonesta Hotel Discounts

Job summary

Sonesta International Hotels Corporation in Cambridge, MA is seeking a courteous restaurant host to warmly greet guests, escort them to tables, and ensure seating aligns with service standards.

You will handle reservations, maintain the reservation book, and help keep the dining room clean and well organized while delivering attentive guest relations.

We offer comprehensive benefits and competitive pay, with opportunities to grow within a dynamic hospitality team.

Qualifications

• Experience in guest-facing roles in hospitality.
• Strong communication and interpersonal skills.
• Knowledge of reservation processes and table service standards.
• Ability to work in a fast-paced restaurant environment.

Responsibilities

• Greet guests and acknowledge them upon arrival, even during busy periods.
• Answer restaurant calls courteously and manage reservations.
• Maintain guest relations and escort guests to tables.
• Ensure knowledge of menu items, daily activities, and hours of operation.
• Set up and maintain stations and logs; report shortages.
• Perform other duties as assigned.

Skills

Guest service

Communication

Reservation management

Team coordination

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

• Courteously greet and escort guests to tables and assist in seating, ensuring hotel’s standards of service.
• Assist in preparing the restaurant for service and maintain the cleanliness of the room at all times.
• Take reservations and maintain reservation book.
• Assist in monitoring guest needs and all phases of the operation.

What you’ll be doing

• Greet and acknowledge all arriving guests, however busy and whatever time of day.
• Answer restaurant telephone courteously and efficiently as specified in departmental standards.
• Take record and confirm restaurant reservations/ cancellations as specified in departmental standards.
• Maintain positive guest relations at all times.
• Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance with department guidelines.
• Maintain complete knowledge of: Scheduled daily activities and in-house groups, Daily house count, Hotel extension numbers, Hours of operation of each outlet, ambiance, menu selections, and price range, Features and services provided by the hotel.
• Maintain complete knowledge of all menu items, specials, and items of the restaurant.
• Prepare station chart and assign stations to staff following departmental procedures.
• Set up a station with necessary supplies; maintain cleanliness at all times.
• Report shortages to Supervisor.
• Inspect tables and stations, ensuring that all set‑ups meet the department standards.
• Check throughout the meal period.
• Relay deficiencies to respective personnel and follow up on corrections.
• Ensure tables are cleaned and reset according to standards.
• Legibly document pertinent information in restaurant logbook.
• Take record and relay messages in accordance with standards.
• Perform any other job‑related duties as assigned.

Anticipated Pay Range & Additional Job Information

Pay Range: $20 to $22 base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

How we reward you

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity
• Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts

Additional Perks & Employee Discounts

• Educational Assistance
• Sonesta Hotel Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

We consider all qualified applicants without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.