Greeter

Bass Pro Shops; Portage (IN); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Discounts on merchandise

Dental

Vision

401k

Job summary

Bass Pro Shops in Portage, Indiana is seeking a friendly Greeter to welcome customers and guide them through the store, promote programs, and provide information. You will help create a positive, welcoming experience for every guest and support front-end operations.

The role emphasizes top-notch customer service, a positive attitude, and the ability to assist with events and promotions while standing and engaging with guests throughout shifts.

Qualifications

• Excellent organization skills and attention to details.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.

Responsibilities

• Greets all customers in a friendly and outgoing manner.
• Promotes programs and events in-store.
• Assists with check-in of merchandise and visitors.
• Maintains clean, safe entryways and work areas.
• Supports event promotions and guest services.

Skills

Customer service

Communication skills

Organization

Adaptability

Education

High School Diploma

Job description

POSITION SUMMARY

The Greeter performs various Customer Service activities, to include greeting all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers, distributing promotional materials, and other front-end tasking to support business needs. Greeters are expected to smile and be friendly and outgoing with every guest. They will provide an over the top customer service experience for every guest, ensuring that our customers feel welcomed and appreciated.

ESSENTIAL FUNCTIONS

Greets all customers as they enter the store in a friendly and outgoing manner. Actively promoting programs including but not limited to CLUB Membership (US only), VOC and In-Store Pickup. Modeling our brand standard for customer service by presenting a professional image by adhering to our dress code with a green logo shirt for Bass Pro Shops or tan logo shirt for Cabela's, name badge visible, appropriate apparel/footwear that meets dress code guidelines, a smile, eye contact, and welcoming body language. Checks in all customers’ merchandise for return. Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges. Remains aware of all Special events in the store and informs customers of details of events, sales, or promotions. Additionally, will provide customers with promotional materials to support special events. Ensures entryway and surrounding work area remain clean, tidy, and safe for customers and Outfitters. Assists facilitation of customer check-in of all firearms/weapons by notifying the appropriate trained and designated Outfitter to complete the guest check-in per company SOP. Please note, however, that Greeters themselves should never accept, possess, or handle a firearm while performing their job duties.

EXPERIENCE/QUALIFICATIONS

Minimum Degree Required: High School Diploma or Equivalent

KNOWLEDGE, SKILLS, AND ABILITY

Excellent organization skills and attention to details. Experience in a customer service environment. Excellent verbal and written communication skills. Adaptability to new processes and procedures. Excellent self-motivation and initiative while unsupervised.

TRAVEL REQUIREMENTS

N/A

PHYSICAL REQUIREMENTS

Regularly walks and stands Occasionally performs computer work and lifts up to 50 pounds Seldom to never sits Constantly communicate with others to exchange information Constantly repeat motions that may include the wrists, hands and/or fingers. Occasionally work in low or high temperatures Occasionally work in outdoor elements such as precipitation and wind. Occasionally work in noisy environments Light work that includes constantly moving and lifting objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)

INDEPENDENT JUDGEMENT

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Part Time Benefits Summary

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Dental Vision Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Bass Pro Cares Fund And more!

Bass Pro Shops is an equal opportunity employer.

Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Bass Pro Shops About Bass Pro Shops

Bass Pro Shops is North America's premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father's liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela's to create a "best-of-the-best" experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as "one of America's Best Employers".