Graphics Customer Advisor - 1st shift

Oshkosh Corporation, Inc.; Appleton (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

Pierce Manufacturing is seeking a Graphics III to translate customer concepts into compelling graphics and provide guidance throughout the design process. You’ll interact with customers to address requests and change orders while maintaining a clean, safe work environment.

Responsibilities include collaborating with marketing and sales, ordering necessary parts, and reviewing production documents to ensure timely, accurate output.

Qualifications

• High School Diploma or equivalent education is required.
• Experience with Graphics Design or comparable experience.
• Strong computer skills and customer service abilities.

Responsibilities

• Communicate verbally with co-workers to maintain a safe working environment.
• Work with customers and address requests and change orders.
• Follow written and verbal instructions to complete tasks.
• Work with internal and external customers to understand concepts and provide design guidance.
• Partner with marketing and sales on graphics projects.
• Order special parts and inventory as needed.
• Review check lists, work orders, and schedules.

Skills

Graphics Design

Customer service

Computer skills

Attention to detail

Education

Associate degree in computer aided graphic design

Tools

Gerber Omega

Adobe Illustrator

Adobe Photoshop

Job description

About Pierce, an Oshkosh company At Pierce Manufacturing, we build trucks that protect people and communities around the world. To our team, there is no room for anything less than providing the absolute best. Since 1913, building truck bodies on Model T Ford chassis in an old converted church has evolved to creating highly customized, carefully designed and engineering pumpers, aerials, tankers and rescue units that have no equal. Today, you'll find more than 30,000 Pierce apparatuses on the road that are making a difference in people's lives, every day. To us, every step in the process of building our trucks is personal. From innovation and expertise, to the customization and service. Our trucks are designed to perform under the toughest conditions.

Summary of Job Description

The positions within the Graphics III are responsible working with customer to understand concepts and provide guidance on graphic designs. Designs artwork and graphics. The employee may work directly with customers to address requests/questions and change orders. They must maintain a clean and safe working environment.

Essential Functions

• Communicate verbally with co-workers to keep a safe working environment
• Works with customers and addresses requests and change orders
• Follow written and verbal instructions to complete tasks
• Works directly with internal and external customers to understand concepts and provides guidance on designs
• Partners with marketing and sales
• Orders special parts and inventory
• Check and review check lists, work orders, and schedules
• Work required hours and have an excellent attendance record
• Work overtime as needed
• Maintain a clean and safe working environment

Basic Qualifications

• High School Diploma or equivalent education
• Experience with Graphics Design or comparable experience
• Strong computer skills
• Strong customer service skills

Preferred Qualifications

• Associate degree in computer Aided Graphic Design or other advanced Graphic training
• Working knowledge/Proficiency using Gerber Omega and Adobe Creative Suite (Illustrator & Photo Shop)
• General understanding of Graphic printing/output/production
• Prior Graphic application experience is a plus (Vinyl or reflective material)
• Previous experiencing using Cut Master, ONYX RIP Software
• Previous experience in department 25

Key Abilities Needed to Complete Essential Functions

• All positions require the ability to perform the essential functions of the position with or without reasonable accommodations.
• Detailed physical job analysis available upon request.
• Perform all assigned tasks.
• Highly organized.
• Ability to multi-task.
• Ability to prioritize workload.
• Demonstrate strong interpersonal communication skills.
• Recognize and react to abnormal operating conditions.
• Use and wear personal protective equipment as indicated by the task or environment.
• Designing artwork.
• Provides specialized or advanced customer service on graphics and design concepts.
• Hear safety alarms and other co-workers.
• Understands and applies graphics principles and practices, may train new team members.
• Understands and applies sealing and related painting principles and practices, may train new team members.
• Preparing complex materials, graphics, and pieces for application.
• Working with several administrative aspects of the graphic production process.
• Read tape measure, safety manuals, work orders, and blueprints effectively.
• Follow instructions from supervisors and other co-workers.
• Understand and identify safety issues.
• Maintain balance when walking and standing on potential slippery work floor.
• Maintain balance when climbing on a portable step, ladders, and trucks.
• Use both hands for tool operation and application of graphics.
• Remember task sequence and safety constraints.

Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our talent acquisition team by email [e-mail].

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application. Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Advance your career by advancing the world. For many of our team members, this is more than a career. It’s a calling. Oshkosh is home to thousands of difference-makers working together to build, serve and protect people and communities around the world. From the front lines to the firehouse, the people we serve are driven by a sense of purpose. The people who work here are no different. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day. As part of a People First culture, you’ll be encouraged and empowered to take ownership of your work, develop your career and make a real impact on the world around you. Oshkosh is a global company that designs and manufactures some of the world’s toughest specialty and access equipment under the brands of JLG®, Hinowa, Power Towers, Pierce®, MAXIMETAL™, Oshkosh® Defense, McNeilus®, IMT®, Jerr-Dan®, Frontline™ Communications, Oshkosh® Airport Products, Oshkosh® AeroTech™ and Pratt Miller.