Graduate Development Program, Associate Specialist, Customer Energy Integration

National Grid; Northboro (IA); On-site; USD 60,000 - 75,000; Full time

Job summary

National Grid is seeking an Associate Specialist to support Massachusetts DER programs, manage post-connection data, and coordinate customer communications. You will analyze facility data for reporting, assist with regulatory filings, and help improve processes across teams.

The role offers structured development through the Graduate Program, exposure to leadership, and opportunities to contribute to cross-functional projects starting June 2027 in Massachusetts.

Qualifications

• Requires a Bachelor’s or Master’s degree in a relevant field.
• Graduated between May 2026 and June 2027.
• Work authorization to be employed in the United States without visa sponsorship.
• Strong analytical and communication skills.
• Ability to manage multiple priorities and collaborate with technical and non-technical teams.

Responsibilities

• Track post-connection activities, deliverables, customer needs, and regulatory requirements for Massachusetts DER programs.
• Validate, maintain, and analyze distributed generation facility data for reporting and decisions.
• Assist with regulatory reports, filings, reconciliations, and other reporting requirements with a focus on data accuracy.
• Respond to customer and internal stakeholder questions and escalate complex issues as needed.
• Document discussions, decisions, risks, actions, and next steps in meetings.
• Create and update procedures, communications, training resources, templates, and knowledge content.
• Collaborate with cross-functional teams to improve processes and customer experiences.
• Support process, system, reporting, automation, and customer experience improvements by gathering requirements and identifying solutions.

Skills

Analytical thinking

Organizational skills

Written and verbal communication

Multi-priority management

Team collaboration

Education

Bachelor's or Master’s degree in Business, Data Analytics, Energy, Environmental Studies, Communications, Operations

Tools

Microsoft Excel

Job description

Graduate Development Program, Associate Specialist, Customer Energy Integration

About the Position

Are you interested in clean energy, data, customer support, and solving problems that make a real impact? As an Associate Specialist on the Customer Energy Integration team, you'll help support Massachusetts Distributed Energy Resource (DER) programs after customers and energy producers connect to the electric grid.

The team supports a wide range of customers, from homeowners with rooftop solar to large solar farms that generate energy for commercial purposes. You'll help manage the information, processes, communications, and customer needs that keep these programs running smoothly after connection.

This is a great opportunity for someone who enjoys variety, learning new ideas, working with data, and finding practical solutions. Every day may bring a different challenge, and you'll have the opportunity to learn from experienced team members while also bringing your own ideas and perspective to the group.

What You'll Do

• Support the administration of Massachusetts DER programs by tracking post-connection activities, deliverables, customer needs, and regulatory requirements.
• Validate, maintain, and analyze distributed generation facility data to support reporting, regulatory filings, customer communications, and operational decisions.
• Assist with recurring regulatory reports, compliance filings, reconciliations, and other reporting requirements, with a focus on data accuracy and completeness.
• Respond to customer and internal stakeholder questions related to post-connection distributed generation programs, escalating complex issues when needed.
• Participate in regulatory, operational, and program meetings by documenting discussions, decisions, risks, action items, and next steps.
• Create and update procedures, customer communications, educational materials, training resources, job aids, templates, and knowledge management content.
• Collaborate with teams across Customer Energy Integration, Regulatory, Billing, Customer Contact Centers, Information Technology, and other business functions to improve processes and customer experiences.
• Support process, system, reporting, automation, and customer experience improvements by gathering requirements, documenting challenges, identifying solutions, and helping with special projects.

What You'll Need to Apply

• Bachelor or Master’s degree in Business, Data Analytics, Energy, Environmental Studies, Communications, Operations, or a related field from an accredited institution
• Graduated between May 2026 and June 2027
• Ability to begin the National Grid Graduate Program on June 7, 2027, or July 12, 2027
• Work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (such as sponsorship for an H-1B, TN, O, L, STEM OPT, or other employment-based work authorization)
• Strong analytical, organizational, written, and verbal communication skills.
• The ability to manage multiple priorities, review detailed information, solve problems, and collaborate with technical and non-technical teams.

It would be awesome if you had

• Internship, co-op, academic, or work experience involving data analysis, customer support, reporting, regulatory programs, process improvement, renewable energy, or utility operations.
• Experience with Microsoft Excel, including sorting, filtering, formulas, PivotTables, or other tools used to organize and analyze data.
• Familiarity with distributed energy resources, solar generation, electric utility programs, regulatory processes, billing, or customer communications.

What You’ll Get in Return

• Structured development opportunities, mentorship, and ongoing feedback to accelerate your career growth
• Exposure to leaders, cross-functional teams, and diverse areas of the business