Graduate Assistant for Student Support, Outreach, and Assessment

The University of North Carolina at Greensboro; Greensboro (NC); On-site; USD 15,000 - 25,000; Part time

Job summary

The University of North Carolina at Greensboro is seeking a Graduate Assistant to provide comprehensive support to students with disabilities. The role involves working collaboratively across campus to assist students with various concerns, including academic and personal challenges.

The ideal candidate will have a strong commitment to supporting a diverse student population, possess excellent communication skills, and be adept at managing multiple responsibilities in a fast-paced environment. This position offers valuable experience in the field of disability services.

Qualifications

• Must be enrolled full-time in a graduate program.
• Maintain a minimum GPA of 3.0.
• Must be eligible for employment in the U.S.

Responsibilities

• Assist students with disabilities, support their academic and personal needs.
• Develop and maintain OARS publications and social media presence.
• Plan and implement disability awareness programs.
• Gather and report data for departmental assessment.

Skills

Excellent time management

Excellent oral and written communication

Well-developed presentation skills

Strong computer and social media skills

Ability to work with a diverse group of people

Problem-solving skills

Attention to detail

Customer service experience

Education

Full-time enrollment in graduate program (minimum of 9 credits)

Maintain academic good standing (GPA 3.0)

Job description

Job Description - Duties and Responsibilities

Student Support

• Work with offices across campus and community resources to meet the needs of students with disabilities, including mental health concerns, learning disabilities, autism, etc.
• Meet individually with students, actively listen to their concerns, and assist them in prioritizing and problem-solving.
• Serve as a resource to students, faculty, staff, and others who may need assistance managing a wide range of questions and concerns.
• Respond appropriately to confidential matters and refer to other support resources as needed.
• Coach students on appropriate communication with faculty, staff, and other students.
• Assist with answering questions from faculty, staff, families, students, and the community.
• Provide outreach to students who have personal and/or academic concerns.
• Serve with other OARS members in a rotation schedule to assist walk-in students.
• Cross-train on assessing reasonable accommodations for students with disabilities.
• Assist in facilitating accommodated testing.

Marketing and Communications

• Assist in the development and revision of OARS publications and manuals.
• Maintain and further develop OARS' social media presence.
• Review and edit forms and webpage information.

Outreach and Community Enhancement Initiatives

• Plan, implement, and evaluate disabilities awareness and support programs.
• Assist in coordinating outreach initiatives for faculty, staff, and students of the UNCG community.
• Represent OARS at campus events such as the SOAR Expo, Rawkin' Welcome Week, Homecoming, and other campus programs and events as needed.
• Present on various disability-related topics, programs, and services provided by OARS and other areas for classes, campus offices, and other groups upon request.

Assessment

• Assist the Assistant Director (AD) in creating, maintaining, and updating the departmental assessment plan.
• Create and update surveys using Qualtrics, Microsoft and other tools to gather data.
• Assist the AD in gathering data, interpreting results, reporting findings, and creating action plans to assess and enhance the effectiveness of OARS' programs and services.

Work Environment

The philosophy of OARS is that graduate students deserve challenge, support, supervision, resources, professional development opportunities, and mentoring. Graduate students should enjoy their work in a fast‑paced work environment, feel that they are an active part of the Office, and gain a well‑rounded professional experience in the field of disability services. The Graduate Assistant is responsible for working 20 hours per week, typically Monday through Friday during regular business hours of 8 a.m. to 5 p.m., with occasional earlier mornings, later evenings, and weekends as required. Hours missed should be made up within the following week.

Additional Terms of Employment

If the departmental budget permits, the Graduate Office Assistant may be offered the opportunity to work over the summer.

Minimum Qualifications

• Maintain academic good standing at all times (3.0).
• Be enrolled full‑time, which is generally a minimum of 9 credits.
• Make satisfactory progress toward your degree as defined by your academic program and the Graduate School.
• Meet the requirements to be eligible for employment in the U.S.

Additional Minimum Qualifications

• Excellent time management.
• Excellent oral and written communication.
• Well‑developed presentation skills.
• Strong computer and social media skills.
• Ability to work with a diverse group of people and build positive rapport with a variety of constituents.
• Ability to take initiative and meet deadlines.
• Problem‑solving skills.
• Dependable.
• Attention to detail.
• Ability to work independently and collaboratively with a team.
• Flexibility and sound judgment.
• Customer service experience and/or orientation is expected.