GPU Infrastructure Engineer

Nscale; Houston, San Francisco, Seattle (TX, CA, WA); On-site; USD 100,000 - 140,000; Full time

Job summary

Nscale is a vertically integrated AI cloud provider delivering end-to-end infrastructure—from energy and data centres to GPU superclusters—across Europe and the US. The Infrastructure Support Engineer role focuses on GPU fleet health, tickets, alarms, and hardware troubleshooting in a fast-paced, customer‑facing environment.

You will own tickets end-to-end, communicate clearly with customers and colleagues, and grow toward Senior through hands-on learning and structured support processes.

Qualifications

• 3+ years in infrastructure support or support engineering, with customer-facing experience.
• Solid Linux CLI and troubleshooting skills.
• Hands-on GPU infrastructure knowledge and hardware troubleshooting experience.
• Experience with ITSM processes, ticketing, and incident management.
• Familiarity with GPU/InfiniBand networking concepts is a plus.

Responsibilities

• Handle day-to-day tickets and alerts in support rotation; escalate when needed.
• Perform GPU node triage and hardware troubleshooting; interpret nvidia-smi/DCGM outputs and logs.
• Run diagnostics and hand over clear evidence for vendors; follow runbooks and escalate appropriately.
• Assist with storage/data-path investigations and gather evidence for senior diagnosis.
• Document steps, contribute to runbooks, and help improve automation.

Skills

GPU troubleshooting

Linux CLI

Networking basics

ITSM

Scripting

Observability

Communication

Growth mindset

Adaptability

Ticketing

Tools

nvidia-smi

DCGM

BMC

NetBox

mlxlink

Job description

Nscale is a vertically integrated AI cloud provider delivering end-to-end infrastructure—from energy and data centres to GPU superclusters—across Europe and the US. The Infrastructure Support Engineer role focuses on GPU fleet health, tickets, alarms, and hardware troubleshooting in a fast-paced, customer‑facing environment.

You will own tickets end-to-end, communicate clearly with customers and colleagues, and grow toward Senior through hands-on learning and structured support processes.