GPD - Support Staff

Volunteers of America Northern California and Northern Nevada; Mather (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid holidays

Vacation

Sick pay

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Job summary

Volunteers of America Northern California and Northern Nevada seeks full-time Support Staff for the Veteran Grant Per Diem program at the Mather Community Campus. You will provide compassionate, non-judgmental assistance to residents and help ensure safety and well-being.

This role emphasizes teamwork, clear communication, crisis de-escalation, and reliability, with CPR/First Aid training required within 90 days and comprehensive benefits offered.

Qualifications

• Demonstrated ability to communicate and comprehend oral and written instructions.
• Ability to work with diverse populations facing homelessness and related challenges.
• Willingness to work irregular hours and be a team player.
• Requires CPR and First Aid training within 90 days of employment and annual TB testing.

Responsibilities

• Explain program rules to residents and enforce observance of rules.
• Coordinate meal preparation, bedding, showers, and daily routines.
• Provide awake shift coverage and conduct hourly safety checks.
• De-escalate crises and provide emergency assistance as needed.
• Maintain daily program reports and logs for accountability.
• Perform housekeeping and maintenance to meet health standards.
• Respond to client questions and document concerns promptly.
• Communicate clearly with residents and staff on shift.

Skills

Teamwork skills

Oral and written communication

Crisis de-escalation

Organizational skills

Analytical and decision-making ability

Education

CPR and First Aid training within 90 days

Job description

WHO WE ARE

We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION

VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.

PROGRAM AND LOCATION

VOA-NCNN, a Certified Great Place to Work, is recruiting for full-time Support Staff for the Veteran Grant Per Diem program at our Mather Community Campus. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

The Support Staff is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participant’s needs, supporting the safety and integrity of all residents, and performing all work duties as required. Work is performed in a cost-effective and service-oriented manner related to established organizational standards.

OBJECTIVES/ACTIVITIES

Responsible for performing daily work requirements to achieve established objectives of the department.

• Explain program rules and regulations to residents and facilitate residents’ observance of the rules.
• Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
• Provide “awake” shift coverage and maintain grounds security at all times. Conduct hourly safety and security checks during designated periods.
• De-escalate crisis before it develops and appropriately respond to the crisis, providing emergency assistance to clients and co-workers as necessary.
• Maintain daily reports to provide statistical information.
• Perform housekeeping and other maintenance tasks as needed, i.e., change a light bulb, plunge toilet, etc. Prepare rooms for next resident; maintain/monitor staff area cleanliness, etc., to meet health/sanitation requirements of city and county.
• Respond to all client questions and concerns.
• Perform clerical duties on shift, i.e., answer telephone, record messages, and file as necessary.
• Maintain clear, thorough, routine communication with all residents.
• May perform other duties as assigned.

Responsible for assistance with client development.

• Support the Volunteers of America staff in implementing plans to assist the residents in successfully completing the program.
• Role model positive behavior to help clients as they work towards self-sufficiency.

Responsible for all areas of daily program maintenance in compliance with company policies.

• Document and report all client concerns and/or infractions that can impact the program’s security.
• Complete all shift logs, observation logs, and incident reports.
• Monitor inventory of program equipment and supplies and take appropriate action to replace or restock as needed.
• Secure approval for exceptions to standard policy.
• Notify management of potential workflow problems and resource needs necessary to attain performance standards.
• Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives.
• Communicate with on-site program staff, Program Manager, service providers, and external county/state/city program representatives as required.
• Direct available resources as required.
• Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.

Responsible for the assistance of training and development of new staff.

• Assist the Program Manager in department orientation and training of new employees as requested to ensure quality work outcomes.
• Identify appropriate ongoing training for both new and existing staff and report needs to management.
• Serve as part of the program development team by providing information and support for the development of quality operations.
• Maintain an above-average working knowledge of fire, safety, and health standards to ensure a safe work environment for clients and all personnel.

Responsible for self-development

• Continually learn and enhance technical and interpersonal skills.
• Attend staff meetings/assigned training seminars and complete required certifications, i.e., CPR, First Aid, etc.

EQUIVALENT EDUCATION AND EXPERIENCE

This position requires demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and persons with disabilities. Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning. Must have the flexibility to work irregular hours and have the willingness to function as a team member. Basic computer skills are required. Requires CPR and First Aid training within ninety (90) days of employment, re-certification as necessary, and annual T.B. testing. A valid California driver’s license is required to operate any VOA vehicle.

SPECIFIC SKILLS REQUIRED

Teamwork skills

Oral and written communication skills

Ability to de-escalate crises and assist residents and staff in emergencies

Organizational skills

Analytical and decision-making ability

PHYSICAL REQUIREMENTS

Lift and move up to 25 pounds

Physically able to safely maneuver the weight distribution of a client in an emergency

Stand, walk, bend, stoop, and sit frequently

Kneel occasionally

Climb stairs where programs have more than one level

Be able to maneuver quickly in emergencies to assist clients as needed

USD $22.71 - USD $22.71 /Hr.