Government Travel Consultant

Seneca Holdings; Buffalo (NY); On-site; USD 20,000 - 29,000; Full time

Job summary

CI Azumano is seeking a detail-oriented Government Travel Consultant to support federal agencies with professional travel services. This remote role requires one week of in-person orientation at the Virginia Beach home office.

The starting rate for this role is $18.00/hour, with weekend work. You will secure air, car and hotel accommodations and ensure compliance with government travel regulations while delivering exceptional service.

Qualifications

• High School Diploma or GED, with some post-high school education
• Travel industry experience
• Proactive approach to systems and processes.
• Working knowledge of WorldSpan and SABRE GDS
• Written and verbal communication skills
• Customer service skills
• Positive attitude

Responsibilities

• Secure air, car and hotel accommodations for contracted government agencies.
• Ensure that all bookings comply with government travel regulations and high quality standards.
• Maintain queues throughout the day.
• Initiate cancellations or changes and notify client agencies.
• Provide updates to client agencies regarding travel status and information.
• Research travel industry changes to advise clients with up-to-date information.
• Maintain professional customer service and suggest value-added services.
• Weekend work is required.

Skills

Travel industry experience

Proactive approach to systems and ' +

Written and verbal communication

Customer service skills

Positive attitude

Education

High School Diploma or GED

Tools

WorldSpan

SABRE GDS

Job description

CI Azumano is seeking a detail-oriented and customer-focused Government Travel Consultant to support federal agencies with professional travel services. This position plays a key role in ensuring travel arrangements meet government standards while delivering exceptional service. No prior government travel experience is required- comprehensive training will be provided to set up for success.

This is a remote position; however, one week of in-person orientation at our home office in Virginia Beach, VA is required.

The starting rate for this role is $18.00/hour.

Roles and Responsibilities include, but are not limited to:

• Secure air, car and hotel accommodations for contracted government agencies.
• Ensure that all aspects of booked travel (domestic and international) adhere to all government travel regulations, and validate that a high quality of accommodation and transportation is secured.
• Ensure all queues are maintained throughout the day.
• Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification.
• Provide updates, as necessary, to client agencies to ensure their full awareness of information and status relating to the pending travel.
• Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when advising client agencies.
• Maintain a professional customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency
• Weekend work is required in this role

Basic Qualifications:

• High School Diploma or GED, with some post-high school education

Competencies/Job Knowledge

• Travel industry experience
• Proactive approach to systems and processes.
• Working knowledge of WorldSpan and SABRE GDS
• Written and verbal communication skills
• Customer service skills
• Positive attitude

Equal Opportunity Statement:

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.