Government Program Specialist

Konica Minolta Business Solutions U.S.A., Inc.; Massachusetts; On-site; USD 65,000 - 90,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. in Massachusetts seeks a Reporting Specialist to support government programs, contracts, and customer initiatives within the Government Sales & Marketing team.

You will handle program administration, sales support, and reporting to ensure effective program management. The role requires strong organizational, analytical, and communication skills, with the ability to manage multiple priorities in a fast-paced environment and collaborate across

Qualifications

• Bachelor's Degree in Business, Marketing, Communications, or a related field and relevant work experience.
• Minimum of 3 years of related professional experience in program administration, sales support, operations, customer service, contract administration, or a related field.
• Strong proficiency in the Microsoft Office Suite, with advanced Excel skills preferred.
• SAP experience is highly desirable.
• Demonstrated ability to manage multiple projects simultaneously, prioritize competing demands, and meet time-sensitive deadlines.
• Excellent listening, verbal, and written communication skills with the ability to build effective working relationships across all levels of the organization.
• Strong analytical and problem-solving abilities with a proactive approach to issue resolution.
• Exceptional attention to detail, accuracy, organization, and time management skills.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Customer-focused mindset with a commitment to delivering high-quality service and support.

Responsibilities

• Administer monthly and quarterly state and cooperative contract reporting in accordance with customer requirements and contractual obligations.
• Manage new catalog submissions and catalog revision requests, ensuring accurate and timely processing.
• Respond to program-specific and administrative inquiries from the field, providing guidance and support to internal sales teams and stakeholders.
• Coordinate periodic business reviews, including gathering and preparing associated metrics, reports, and performance data.
• Maintain and administer customer location lists, MIF (Machine Inventory File) reports, and other analytical and reporting tools.
• Triage customer escalations, communicate issues to appropriate internal stakeholders, and follow through to ensure timely resolution.
• Coordinate and support relationships with third-party partners and vendors as needed.
• Provide comprehensive support to Government Contracts teams to ensure the successful administration and execution of government programs and contracts.
• Support solutions-based initiatives through implementation, tracking, reporting, and ongoing program management activities.
• Maintain accurate program documentation and records to ensure compliance with company policies and contractual requirements.
• Assist with process improvement initiatives, special projects, and other departmental objectives as assigned.
• Perform additional duties and responsibilities as needed.

Skills

Microsoft Excel

Project management

Communication

Analytical thinking

Time management

Problem solving

Detail orientation

Independent work

Customer service

Education

Bachelor's degree in Business/Marketing/Communications or related field

Tools

SAP

Job description

Overview

The Reporting Specialist plays a critical role within the Government Sales & Marketing Department, serving as a key partner to the Government Sales team and supporting the successful execution of government programs, contracts, and customer initiatives. This position is responsible for providing program administration, sales support, operational coordination, reporting, and customer service support to ensure the effective management of government and cooperative purchasing programs.

The ideal candidate is highly organized, analytical, customer-focused, and capable of managing multiple priorities in a fast-paced environment. This individual will collaborate across departments and with external partners to support business objectives, enhance operational efficiencies, and deliver exceptional service to internal and external stakeholders.

Responsibilities

Key Responsibilities

• Administer monthly and quarterly state and cooperative contract reporting in accordance with customer requirements and contractual obligations.
• Manage new catalog submissions and catalog revision requests, ensuring accurate and timely processing.
• Respond to program-specific and administrative inquiries from the field, providing guidance and support to internal sales teams and stakeholders.
• Coordinate periodic business reviews, including gathering and preparing associated metrics, reports, and performance data.
• Maintain and administer customer location lists, MIF (Machine Inventory File) reports, and other analytical and reporting tools.
• Triage customer escalations, communicate issues to appropriate internal stakeholders, and follow through to ensure timely resolution.
• Coordinate and support relationships with third-party partners and vendors as needed.
• Provide comprehensive support to Government Contracts teams to ensure the successful administration and execution of government programs and contracts.
• Support solutions-based initiatives through implementation, tracking, reporting, and ongoing program management activities.
• Maintain accurate program documentation and records to ensure compliance with company policies and contractual requirements.
• Assist with process improvement initiatives, special projects, and other departmental objectives as assigned.
• Perform additional duties and responsibilities as needed.

Qualifications

• Bachelor's Degree in Business, Marketing, Communications, or a related field and relevant work experience.
• Minimum of 3 years of related professional experience in program administration, sales support, operations, customer service, contract administration, or a related field.
• Strong proficiency in the Microsoft Office Suite, with advanced Excel skills preferred.
• SAP experience is highly desirable.
• Demonstrated ability to manage multiple projects simultaneously, prioritize competing demands, and meet time-sensitive deadlines.
• Excellent listening, verbal, and written communication skills with the ability to build effective working relationships across all levels of the organization.
• Strong analytical and problem-solving abilities with a proactive approach to issue resolution.
• Exceptional attention to detail, accuracy, organization, and time management skills.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Customer-focused mindset with a commitment to delivering high-quality service and support.

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to ranked on the Forbes 2025 America’s Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook,YouTube,LinkedInandTwitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.