Government Program Operations Specialist

Capitalrx; Charlotte (NC); Hybrid; USD 72,800 - 91,000; Full time

Job summary

Capitalrx is looking for a Government Programs Operations Specialist to provide operational support for the Medicare Prescription Payment Plan (MPPP). This role involves coordinating program activities, managing documentation, and supporting cross-functional teams to ensure compliance and quality. The ideal candidate will possess strong organizational skills with a proven ability to manage competing priorities.

This is a hybrid position, primarily located in Charlotte, NC. Salary estimates range from $72,800 to $91,000 annually.

Qualifications

• 1-3 years of experience in operations or healthcare administration.
• Strong organizational skills with attention to detail and accuracy.
• Experience managing multiple workstreams under deadlines.

Responsibilities

• Create and maintain program documentation including SOPs.
• Support testing of system updates to validate functionality.
• Track deliverables and timelines for client reporting.

Skills

Organizational skills

Attention to detail

Communication skills

Experience in operations

Familiarity with ticketing systems

Education

Associate’s or Bachelor’s degree

High school diploma or equivalent

Job description

About Judi Health

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:

• Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
• Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
• Judi, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.

Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health.

Hybrid (Local to New York, NY, Denver, CO or Charlotte, NC)

Position Summary

The Government Programs Operations Specialist (MPPP) provides operational and administrative support to ensure the successful coordination, implementation, and ongoing management of the Medicare Prescription Payment Plan (MPPP) program. This role focuses on organizing program activities, creates and maintains program level documentation, and supporting cross‑functional teams to meet regulatory, client, and internal requirements. The Specialist also assists with tracking and testing technical development work, and supports quality assurance reviews for member communications, invoices, and program materials to promote compliance and accuracy. This position is critical to maintaining efficient program operations and mitigating risks associated with growth, compliance, and client expectations.

Position Responsibilities

• Create, maintain and organize program documentation, including SOPs, job aides, FAQs, and control documentation.
• Submit and track development tickets; monitor progress and follow up to ensure timely completion of enhancements and fixes.
• Support testing of system(s) or process updates to validate functionality and ensure outcomes meet business requirements.
• Support quality assurance reviews of member notices, invoices and other communications to ensure accuracy, completeness, and compliance.
• Track deliverables, timelines, and service level agreements (SLAs) to ensure timely completion of client reporting and program outputs.
• Monitor program activities and escalate issues, risks, or discrepancies; assist in issue tracking and remediation efforts.
• Coordinate internal and external (client) meetings; prepare and maintain meeting agendas, notes, and action item tracking.

Required Qualifications

• 1‑3 years of experience in operations, program coordination, healthcare administration, or a related role (Medicare, PBM, or managed care experience preferred).
• Associate’s or Bachelor’s degree preferred; High school diploma or equivalent required.
• Strong organizational skills with demonstrated attention to detail and accuracy, particularly in documentation, tracking, and quality review activities.
• Experience managing multiple workstreams, including meeting coordination, task tracking, and deliverable management in a deadline‑driven environment.
• Familiarity with ticketing systems, project tracking tools, or workflow management platforms.
• Experience supporting testing, quality assurance, or validation activities for operational processes, systems, or communications preferred.
• Exposure to healthcare regulatory or compliance environments (e.g., CMS, Medicare, notices, audits) is a plus.
• Strong written and verbal communication skills, including the ability to document meeting outcomes, summarize issues, and communicate with cross‑functional teams and clients.
• Proven ability to work both independently and collaboratively across teams while managing competing priorities.

Salary Ranges

New York, NY: $87,000 – $109,000 USD

Denver, CO: $80,000 – $100,000 USD

Charlotte, NC: $72,800 – $91,000 USD

All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non‑compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health’s privacy practices can be found at https://www.judi.health/legal/privacy-policy.