Government and Public Sector - Service Delivery Center - Change Management

EY; San Antonio (TX); Hybrid; USD 78,000 - 141,000; Full time

Job summary

EY’s Government and Public Sector GPS unit in San Antonio seeks a Risk and Change Management Analyst. The role blends strategic risk oversight with operational change management for deployments and system enhancements, collaborating across teams to align with regulatory requirements and client objectives.

You’ll manage risk registers, lead weekly risk reviews, coordinate CRB meetings, track ITIL-compliant changes, and support deployment planning, testing, and post-implementation reviews,

Qualifications

• Bachelor’s degree in information technology, Business or other relevant discipline.
• At least 4–5 years of relevant consulting or industry experience.
• Ability to work in-person as needed.
• Ability to obtain/maintain a security clearance.
• Experience in risk management, change management, or a related field, preferably within DHS or a federal agency.
• Experience working in geographically dispersed and diverse team environment.
• Strong capabilities in communications and engagement strategy and delivery.
• Knowledge of hybrid workforce strategy.
• The ability and willingness to work in excess of standard hours when necessary to support production deployments.
• 60% in-person engagement as part of EY’s model.

Responsibilities

• Risk Management: maintain risk register, run risk reviews, update statuses.
• Change Management: coordinate CRB, manage CRs, update JIRA, ITIL compliant.
• Deployment Coordination: plan deployments, schedule maintenance windows, ensure rollback plans.
• Internal communications: inform stakeholders about deployment status and issues.

Education

Bachelor's degree in information technology, Business or related discipline

Tools

Maestro JIRA

ITSM

SharePoint

Job description

Government and Public Sector - Service Delivery Center - Change Management

Location: San Antonio

Other locations: Anywhere in Country

Requisition ID: 1729409

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Government and Public Sector – Service Delivery Center – Cyber – Risk and Change Management Analyst

From strategy to execution, the Government & Public Sector practice (“GPS”) of Ernst & Young provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government shape the future with confidence.

The Service Delivery Center is made up of high-performing, US-based resources who work closely with our experienced professionals to deliver project-based work and managed services to our federal clients. The Service Delivery Center is a core component of the Government & Public Sector practice (GPS). Our practice is helping organizations solve complex problems through purpose-led transformation. To achieve this mission, a diverse and talented team from around the globe are creating innovative digital experiences that help our clients succeed and thrive.

The opportunity

The Risk and Change Management Senior is responsible for providing expert risk management and change management services to ensure alignment with organizational objectives, regulatory compliance, and operational excellence. This hybrid role combines strategic risk oversight with operational change management, enabling seamless transitions and mitigating risks associated with deployments, new initiatives, and system enhancements. You’ll act as a trusted advisor, collaborating across teams to identify risks, optimize processes, and ensure adherence to established frameworks and standards.

Your key responsibilities

• Risk Management:
  Manage the ESSD ICAM Risk Register, ensuring risks are reviewed, analyzed, and updated regularly in Maestro JIRA.
  Facilitate weekly Risk Review meetings to assess risks with statuses such as "Identified," "Assigned," "Analyzed," "Monitoring," and "Escalated."
  Analyze new risks, add treatment and contingency plans, set priority levels, and assign risks to appropriate team members.
  Monitor risks with upcoming or past expiration dates, ensuring timely updates and mitigation strategies.
  Provide expert guidance on risk mitigation strategies, ensuring alignment with ICAM objectives and compliance with client regulatory requirements.
  Collaborate with stakeholders to identify potential risks in deployments, system changes, and enhancements, optimizing process efficiency and designing effective controls.
  Act as a thought leader in risk management, building credibility and fostering strong relationships across teams.
• Change Management:
  Coordinate and facilitate weekly Change Review Board (CRB) meetings, ensuring all Change Requests (CRs) are reviewed, prioritized, and assigned appropriately.
  Review CRs with statuses such as "Ready for CRB" and "Submitted," ensuring proper categorization and readiness for review.
  Update CR tickets in Maestro JIRA with comments, priority levels, sprint team assignments, and relevant dependencies.
  Ensure compliance with ITIL best practices and client change management standards.
  Monitor and maintain change records in the ITSM Service Management tool to comply with SLAs/KPIs and organizational processes.
  Conduct Post Implementation Reviews (PIRs) for failed or emergency changes, identifying root causes and recommending improvements.
• Deployment Coordination and Release Management:
  Manage Deployment Change Requests (DCRs), micro Deployment Change Requests (mDCRs), Maintenance Change Requests (MCRs), and Emergency Change Requests (ECRs) for ICAM systems.
  Facilitate Test Deployment Planning (DP) and Production Deployment Planning (DP) meetings, ensuring deployment plans are reviewed, resources are available, and technical artifacts are validated.
  Schedule and coordinate Maintenance Windows (MWs) for system deployments, ensuring all required attendees are present and deployment plans are executed efficiently.
  Review deployment artifacts, update deployment plans during maintenance windows, and ensure rollback plans are in place.
  Use MS Teams to monitor deployment requests and facilitate communication between Scrum Masters, Product Owners, and technical teams.
  Ensure deployment calendars are updated regularly and align with client schedules.
  Provide internal communications to stakeholders, including system owners, regarding deployment status, completion, and any issues encountered.

Knowledge and Skills Requirements

• Strong understanding of risk management principles, frameworks, and regulatory requirements
• Comprehensive knowledge of ITIL processes, particularly Change Management, with certification preferred.
• Familiarity with the Software Development Lifecycle and operational environments within DHS ESSD ICAM.
• Advanced interpersonal skills to engage stakeholders across all levels of the organization, fostering collaboration and building credibility.
• Proven ability to analyze complex issues, identify solutions, and negotiate resolutions in a dynamic environment.
• Excellent oral, written, and presentation skills, with the ability to adapt communication style to diverse audiences.
• Strong analytical and problem-solving skills, with experience in data-driven decision-making.
• Proficiency in Microsoft Office tools (Excel, Visio, PowerPoint) and knowledge-sharing platforms like SharePoint.
• Ability to work in rotational shifts and weekends as required.

To qualify for therole, you musthave

• Bachelor’s degree in information technology, Business or other relevant discipline
• At least 4-5 years of relevant consulting or industry experience
• Ability to work in-person as needed
• Ability to obtain/maintain a security clearance
• Experience in risk management, change management, or a related field, preferably within DHS or a federal agency.
• Experience working in a geographically dispersed and diverse team environment.
• Strong capabilities in communications and engagement strategy and delivery
• Knowledge of hybrid workforce strategy
• The ability and willingness to work in excess of standard hours when necessary to support production deployments

Consistent with EY’s collaborative working model, the role is expected to include 60% in-person engagement in support of effective teaming and delivery, subject to client and business requirements. Ideally, you'll also have

• Supervisory experience or project management experience
• Minimum of ITIL Change Management practitioner certification or equivalent experience
• Advanced certifications in risk management or ITIL processes

What we look for

We’re interested in intellectually curious people with a genuine passion for cybersecurity. With your expertise, we’ll turn to you to speak up with innovative ideas that could make a lasting difference not only to us – but also to the industry. If you have the confidence in both your presentation and technical abilities to grow into a leading expert here, this is the role for you.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $77,500 to $140,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $92,900 to $160,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

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