Government Account Specialist

Theranica; Illinois; Remote; USD 65,000 - 95,000; Full time

Job summary

Theranica is seeking a Government Account Specialist to support Nerivio adoption across VA facilities in a defined US territory. The role is primarily remote with regular in-person visits to VA sites, reporting to the Government Sales Director.

You will conduct provider education, manage orders, support credentialing, and maintain CRM activity while coordinating with the GAM and GSD. Travel is required; you must lift and carry materials and pass VA credentialing.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 3 to 5 years of professional experience in sales, healthcare and customer facing roles.
• Demonstrated ability to build credibility with clinical and administrative professionals.
• Strong verbal and written communication skills and comfort presenting to small groups.
• Proficiency with Microsoft Office and Microsoft Teams, and the ability to learn a CRM system quickly.
• Ability to work independently from a home office while collaborating with a regional team and traveling overnight.

Responsibilities

• Execute the territory plan set by GSD and GAM, covering VA medical centers, CBOCs and federal facilities.
• Conduct weekly in-person and virtual calls with prescribers, clinical staff, pharmacy, and PSAS personnel.
• Maintain regular coverage of lower-tier accounts to free GAM to focus on strategic accounts.
• Identify new clinics, departments and prescribers for GAM to evaluate.
• Provide temporary coverage for accounts during high-demand periods as directed.

Skills

Effective communications

Account management

Interpersonal skills

Travel readiness

Independent work

Education

Bachelor’s degree or equivalent

Tools

CRM system

Microsoft Office

Microsoft Teams

Job description

The Government Account Specialist (GAS) is a field-facing sales role that supports the growth of Nerivio® across the Department of Veterans Affairs (VA) within an assigned territory. The position is primarily remote, with regular in-person activity at assigned VA facilities within a defined portion of the territory.

The GAS reports to the Government Sales Director (GSD). The role is designed to extend the reach of the Government Account Manager (GAM) in an assigned territory within a GAM region, providing consistent and regular account coverage and frequent customer touch points, deliver provider and staff education, order and veteran onboarding follow-through, and reliable administrative and analytical support.

The GAS executes within an established territory plan rather than authoring one, supports accounts rather than owning them, and escalates contracting, pricing, formulary, and senior-stakeholder matters to the regional GAM and the GSD.

Key Responsibilities:

• Execute the territory plan set by the GSD and GAM, covering an assigned subset of VA Medical Centers, Community Based Outpatient Clinics (CBOCs), and other federal facilities.
• Conduct weekly in-person and virtual calls with prescribers, clinical staff, pharmacy, and Prosthetics & Sensory Aids Service (PSAS) personnel to build familiarity with Nerivio and support appropriate utilization.
• Maintain regular coverage of lower-tier and emerging accounts so that the GAM can concentrate on strategic accounts and system-level initiatives.
• Identify new clinics, departments, and prescribers for the GAM to evaluate and prioritize.
• Provide temporary coverage support for accounts during periods of high demand, with direction from the GAM and the GSD.

Product & Clinical Education

• Deliver on-label product education and device demonstrations to providers, clinical staff, and support personnel using only Theranica approved materials.
• Support in-services, grand rounds, and other approved educational activity opportunities scheduled by the GAM.
• Maintain current, accurate working knowledge of Nerivio clinical data, indication, safety profile, and the Indications for Use and Instructions for Use.
• Refer clinical questions beyond approved labeling to the regional GAM for routing to Medical Affairs; do not engage in off-label discussion under any circumstance.

Order Flow & Distribution Support

• Help VA Prosthetics and clinical customers navigate the ordering process through Theranica’s SDVOSB distribution partner.
• Track open orders in the assigned territory and follow up on pending, incomplete, or delayed orders.
• Escalate stalled orders and delivery issues to the regional GAM and to the appropriate internal or distributor contact.
• Support patient onboarding follow-through by coordinating with the Veteran Support Specialist and providing account-level context where needed, without receiving or sharing patient information except as permitted under HIPAA, the Privacy Act, and VA requirements.

Account Research, Data & Administration

• Maintain timely and accurate records of calls, contacts, and account activity in the company Customer Relationship Management (CRM) system.
• Build and maintain account profiles, stakeholder maps, and contact lists for the assigned region.
• Research facility structure, key personnel changes, and local processes that affect access, and report findings to the GAM.
• Assemble routine territory reports, utilization summaries, and call activity summaries for the GAM and the GSD.
• Support the preparation of materials, request forms, and documentation associated with facility-level access activities, under GAM direction.

Conferences, Events & Program Support

• Staff exhibit booths and support Theranica’s presence at VA, Veteran Service Organization, and regional federal healthcare meetings.
• Assist with logistics, material shipment, setup, and follow-up for approved regional programs and events.
• Capture and route leads and follow-up items generated at events to the regional GAM.

Compliance & Professional Standards

• Operate at all times in accordance with Theranica policy, the FDA’s requirements for promotion of a cleared device, federal Anti-Kickback and Standards of Ethical Conduct rules applicable to federal employees, and all applicable VA facility policies.
• Use only current, approved materials; never alter, excerpt, or create promotional content independently.
• Complete all required VA facility vendor credentialing, identify as a Theranica employee at all times while at VA facilities, and maintain access in good standing.
• Promptly report any adverse event, product complaint, or potential safety issue learned of in the field, in accordance with Theranica’s reporting procedures and required timelines.
• Safeguard confidential company, customer, and patient information; never collect or transmit protected health information except as expressly permitted by HIPAA, the Privacy Act, VA requirements, and company policy.

Required Qualifications:

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 3 to 5 years of professional experience in sales, healthcare and customer facing roles, customer-facing.
• Demonstrated ability to build credibility with clinical and administrative professionals.
• Strong verbal and written communication skills and comfort presenting to small groups.
• Strong organizational skills, follow-through, and attention to detail across many concurrent accounts.
• Proficiency with Microsoft Office and Microsoft Teams, and the ability to learn a CRM system quickly.
• Ability to work independently from a home office while operating as part of a regional team and covering a multi state territory.
• Valid driver’s license, acceptable driving record, and ability to travel overnight within the assigned territory.
• Ability to lift and transport up to 25 pounds of product, demonstration units, and event materials.
• Ability to obtain and maintain VA facility vendor credentialing, which may include immunization documentation and a background check.
• Legal authorization to work in the United States.

Preferred Qualifications:

• U.S. Military Veteran preferred.
• Familiarity with the VA healthcare system.
• Prior experience in medical device, pharmaceutical, digital therapeutics, or federal healthcare sales or account support is required.
• Experience with CRM platforms and territory reporting.
• Residence within or near a major metropolitan market in the assigned region with a significant VA presence.

Physical Requirement:

• Must be able to lift 25 pounds at times.