Goodwill Store Associate P/T

Goodwill of Southern New England; Plainville (CT); On-site; USD 23,336 - 31,271; Part time

Benefits offered by this job

Tuition reimbursement

Paid time off

Retirement plan contributions

Job summary

A community-focused organization is seeking a Goodwill Store Associate responsible for store operations, including receiving donations and assisting customers. The role requires strong customer service skills and the ability to work collaboratively in a busy retail environment. Applicants should have a high school diploma or GED and be comfortable using a POS system. This position involves lifting, standing, and maintaining a clean shopping environment. Full-time and part-time positions available.

Qualifications

• Ability to read and comprehend simple instructions and memos.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to operate material handling equipment.

Responsibilities

• Assist in overall store operations including receiving donations.
• Complete sales transactions accurately on the POS system.
• Ensure cleanliness and safety of the store.

Skills

Customer service

Basic math skills

Attention to detail

Education

High school diploma or GED preferred

Tools

POS system

Hand truck

Electric pallet jack

Job description

Position Pays: $16.94/Hour (Hourly Pay Range: $16.94 – $22.70)

Benefits

• Tuition and gym reimbursement
• Emergency assistance funds
• Paid time off
• Referral bonuses
• Retirement plan contributions
• And more depending on position!

Summary

Goodwill Store Associate may be trained on all non‑management aspects of store operations. Under general supervision of the Store Manager or manager‑in‑charge, the Retail Store Associate is responsible for assisting in the overall store operations including receiving and processing donations from donors; completing sales transactions on the POS system; displaying items on and pulling items from the sales floor; and general maintenance and store operations to provide a safe, clean and welcoming environment for donors and shoppers.

Special Requirements

Will typically be required to work regular weekend (i.e., Saturday, Sunday), holiday and evening hours customary to the retail trade.

Essential Duties and Responsibilities

Store Operations

• Sort, price and display quality merchandise for sale in the store to maximize sales revenue.
• Properly discard unsellable merchandise to appropriate containers (Outlet, Salvage, Trash, etc.).
• Maximize used goods processing through proper application of Goodwill techniques, including sorting, preparing and pricing items for sale. Meet or exceed production goals consistently.
• Follow store rotation schedule by completing pulls at scheduled times in assigned areas of the store.
• Ensure that quality customer service is provided in a timely and courteous manner to all shoppers, donors and other employees; be available for telephone customer relations activities.
• Assist in maintaining sales floor appearance, cleanliness and shopping environment including floor care, fitting rooms, cash register and customer service areas, aisles, trash receptacles, lights, restrooms, glass showcases, window ledges and doors, and maintain an odor‑free environment.
• May be required to assist with general light maintenance on immediate grounds such as building exterior and parking lot, including windows, doors, sidewalks, parking lot lights, dumpster area, landscape, stray shopping carts, store entry and signage.

Customer Service

• Assist shoppers on the sales floor in locating and selecting merchandise.
• Complete sales transactions on the POS system accurately and timely.
• Accept donations from donors by greeting them at their vehicles and assisting to carry donated items into the store; always offer a receipt for donated merchandise.
• Assist shoppers by carrying larger, heavier items to their vehicles after sales transactions, as appropriate.
• Demonstrate good judgment at cash wrap by protecting agency assets such as cash and jewelry.

Safety, Security and Loss Prevention

• Assist in maintaining store and surrounding premises to keep clean and free of safety hazards; adhere to all safety, health and emergency procedures.
• Utilize designated staging area for “Z” racks that are filled with merchandise to be hung on the sales floor; keep aisles, corridors and production areas free of clutter and unobstructed for emergency egress.
• Secure sharp objects such as knives in a secured area for display; handle breakable objects carefully and properly display them.
• Utilize required PPE when completing assigned tasks.
• Spread ice melt on all sidewalks and pathways used by customers and staff when weather conditions create potentially slippery conditions prior to the store opening and throughout the business day, as assigned; shovel sidewalks, loading docks and donor area to keep clear of ice and snow, as assigned.
• Report observations or suspicions of theft and other wrongdoing.
• Assist with proper loading/unloading of trucks, use of seals and documentation on intra‑office shipping memos for internal transfer of goods, in accordance with agency procedures.
• Perform other related essential duties as required or assigned by supervisor.

Requirements

Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience
  High school diploma or GED preferred, not required; one to three months related experience or training or equivalent combination of education and experience.
• Students under the age of 18 years still enrolled in high school may be hired part‑time but may not operate hazardous equipment and must abide by CT DOL regulations.
• Language Skills
  Ability to read and comprehend simple instructions, short correspondence, and memos; ability to communicate with customers in one‑on‑one situations.
• Mathematical Skills
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability
  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with standardized situations with only occasional or no variables.
• Other Skills and Abilities
  Ability to operate hand truck, straddle stacker, electric pallet jack, or other material handling equipment that may be available at the retail location.

Physical Demands

The employee is regularly required to stand and use hands to finger, handle, or feel; walk, reach with hands and arms, talk, hear; climb or balance, stoop, kneel, crouch, or crawl; lift or move up to 25 pounds regularly and occasionally up to 100 pounds; push crates that may weigh up to 600 pounds; frequently move and lift large or heavy items such as furniture and appliances; use hand truck whenever possible. Vision requirements include close vision, distance vision, and color vision.

Work Environment

Employee may be exposed to wet or humid conditions, moving mechanical parts, high or precarious places, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, and risk of electrical shock. Noise level is usually moderate in a busy retail environment.

Equal Opportunity Employer

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.