Golf Starter

Blackhawk Country Club; Danville (CA); On-site; USD 23,000 - 25,000; Part time

Job summary

Blackhawk Country Club in Danville, CA seeks a Part Time Starter to welcome members, greet guests, and ensure they have an exceptional golf experience. You will help manage the tee time schedule, communicate course rules, and assist players by providing information and amenities.

You will monitor pace of play, coordinate with the Golf Shop and Outside Services, and maintain accurate tee sheets and turn times.

Qualifications

• High School diploma or equivalent is required.
• Clean driving record.
• Front of house golf course experience preferred; training provided.
• Outgoing and engaging personality; enjoys interacting with the public.
• Knowledge of golf and the rules of golf.
• Strong work ethic, professionalism and reliability.

Responsibilities

• Greet Members and Guests and provide exceptional service.
• Manage tee time schedule and ensure proper tee off timing.
• Inform Guests of course rules and pace of play.
• Post daily conditions for play with golf shop; coordinate cart use.
• Suggest doubles/singles pairings and assist with groupings.
• Maintain accurate tee sheet and report at end of shift.

Skills

Customer service

Communication skills

Team player

Punctuality

Education

High School diploma or equivalent

Job description

Job Details: Job Location: Danville, CA 94506, Position Type: Part Time, Salary Range: $17.00 - $18.00 Hourly, Job Shift: Any, Our Mission:

Extraordinary Experiences. Connected Community

Club Vision:

To be the leading private club for families and professionals in Northern California, delivering joy, connection, and excellence through our unparalleled facilities and signature experiences.

As a member of the Blackhawk Country Club team, you play an integral role in advancing our Club’s Vision and Strategic Plan. You will be expected to adhere to our "6B's," which outline the fundamental expectations we have of every employee. Additionally, we rely on you to embody our HAWKS CODE culture, bringing it to life through your language, attitude, and actions.

Position Summary

The Starter’s primary responsibility is as an ambassador who enjoys helping members have the best possible golf experience. Greeting members and getting to know them while ensuring Member and Guest satisfaction while players are enjoying the facility is the Starter's primary focus. The Starter is responsible for controlling and maintaining the tee time schedule and ensuring Members and Guests have the information and amenities they need to enjoy their day. The Starter will be tasked with being aware of turn times and finish times, and when time allows, visit players on the course to positively influence pace of play.

Essential Duties and Responsibilities

• Greeting Members and Guests and provide exceptional customer service, which can include answering questions and informing Guests of course rules, regulations, pace of play (typically 4 hours) and conditions.
• Ensure Members and Guests check with Golf Shop and tee off on the proper tee at the proper time
• Ensure the flow of play on the golf course is maintained in an orderly fashion and in accordance with tee times and club regulations.
• Assist members in finding games appropriate for their ability or skill level.
• In association with the Outside Services Manager / Head Golf Professional, post the daily conditions for play, including rules for golf car operation.
• Suggest that doubles and singles pair up as a group and have them double up in club fleet carts.
• Communicate thoroughly with the golf shop and address and resolve Member and Guests needs.
• Maintain and ensure accuracy of player activity on the tee sheet, including cart numbers, actual tee off time, turn times, and finish times, and turn in paper tee sheet at the end of your shift.

Qualifications: Minimum Qualifications (Knowledge, Skills, and Abilities)

Successful candidates will have acquired skills and professional traits:

• High School diploma or equivalent is required.
• Clean driving record.
• Prior work golf course front of house experience a plus. Will train.
• Outgoing and engaging personality. Must enjoy working and interacting with the public.
• Cooperate with the rest of the golf staff as needed to provide the best possible member and guest experience. Must be knowledgeable about the game of golf and the rules of golf.
• Act as a role model representing the team by demonstrating the behavior and work ethic expected of all employees.
• Excellent communication skills.
• Ability to be directed and self-motivated with willingness to provide value added customer service.
• Service and customer-focused attitude.
• Enthusiastic, outgoing attitude and personality, with ability to defuse challenging situations.
• Exceptional organizational skills, able to work in a busy environment, adaptable and accepting to changing priorities, systems, and duties.
• Professionalism, punctuality, and reliability.

Physical Demands and Work Environment

• Mobility: The role may require frequent movement, including driving, walking, standing, and occasional bending, kneeling, or reaching.
• Lifting: Occasional lifting of supplies, equipment, or inventory items may be necessary up to 50 lbs.
• Manual Dexterity: Ability to use hands and fingers for tasks such as typing, writing, operating computer systems, and handling paperwork.
• Vision: Clear vision and ability to read written documents, computer screens, and equipment displays are essential.
• Hearing: Good hearing ability is necessary for effective communication with staff, members, and guests
• Stamina: The role may involve long hours and extended periods of activity, especially during peak business periods, special events, or banquet functions.

WORK ENVIRONMENT

• Indoor/Outdoor Setting: The majority of work is performed outdoor.
• Temperature: The work environment may vary in temperature, depending on the location and season.
• Noise Level: The work environment can be fast-paced and may involve moderate to high levels of noise.
• Pressure: The role often involves working under pressure, especially during peak hours and events.
• Interaction: Regular interaction with staff, guests and other department heads is common, requiring effective communication, interpersonal skills, and diplomacy.
• Safety: Adherence to health and safety protocols.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.