Golf Shop Service Agent

Make Golf Your Career; Redmond (OR); On-site; USD 32,000 - 52,000; Full time

Job summary

Make Golf Your Career in Redmond, OR is seeking a Golf Shop Service Agent to greet, assist and check-in customers entering the golf shop. This role blends customer service, cash handling and POS usage in a retail golf environment.

You will process tee times, handle golf fees, sell merchandise and maintain shop cleanliness, cart operations, and snack bar support as needed. Strong English communication and basic computer skills are required; golf knowledge is a plus.

Qualifications

• High school diploma or equivalent.
• Experience in a retail environment.
• Golf Course experience preferred but not a pre-requisite.

Responsibilities

• Greet customers in a warm, friendly and welcoming tone.
• Answer the phone and provide information to customers.
• Process tee time reservations, collect golf fees and proactively sell golf merchandise.
• Accurately account for all credit card and cash handling transactions.
• Maintain cleanliness and presentation of the Golf Shop.
• Ensure rental equipment is properly checked out and accounted for.
• Assist Course Ambassadors to ensure smooth operation and traffic flow on the course.
• Understand rules and etiquette of golf.
• Assist in snack bar area when needed.
• Drive golf carts and park in staging areas.
• Other duties as assigned.

Skills

Customer service

Cash handling

Retail experience

Communication skills

Attention to detail

English fluency

Typing

Education

High school diploma or equivalent

Golf course experience preferred

Tools

Microsoft Word

Outlook

Excel

POS systems

Job description

The purpose of the Golf Shop Service Agent is to greet, interact and check-in all customers and visitors entering golf-shop. This multi-faceted position includes a wide range of duties which require superior customer service skills, experience with computers and cash handling.

General Responsibilities:

• Greet all customers in a warm, friendly and welcoming tone.
• Responsible for answering the phone and providing appropriate information to customers.
• Responsible for processing tee time reservations, collecting golf fees and proactively selling golf merchandise.
• Accurately account for all credit card and cash handling transactions.
• Ensures the overall cleanliness and presentation of the Golf Shop is maintained daily.
• Ensure rental equipment is properly checked out and accounted for.
• Assist Course Ambassadors to ensure smooth operation and traffic flow on the course.
• Should have a good understanding of the rules and regulations of the game of golf and proper course etiquette.
• Assist in snack bar area when on occasion or as needed.
• Driving golf carts and parking them in the staging areas.
• Other duties as assigned.

Job Qualifications

Education:

• High school diploma or equivalent.
• Experience in a retail environment.
• Golf Course experience is preferred but not a pre-requisite.

Experience:

• Proficiency in Microsoft Word, Outlook and Excel.
• Must have attention to detail.
• Knowledge of Point-of-Sale systems is helpful.
• Previous golf related experience ideal.
• Previous guest service and cashier experience preferred.
• Excellent written and oral communication skills required.
• Positive interpersonal skills required.
• Must be fluent in verbal and written English.
• Basic computer and typing skills are required.

Management Activities:

None

Discretion / Independent Judgment:

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances, as a Golf Shop Service Agent you will be expected to work with guests and visitors to ensure satisfaction. A Golf Shop Service Agent will have to take initiative and get creative in resolving guest challenges and involve a supervisor when previous methods have been unsuccessful.

Physical Requirements:

• Ability to speak and hear
• Close and distance vision
• Identify and distinguish colors
• Frequent standing with some walking and sitting
• Will stand for long periods of time
• Frequently lifts/carries up to 5 lbs
• Occasionally lifts/carries up to 25 lbs
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
• Able to reach hands and arms in any direction and kneel and stoop repeatedly

Working Conditions:

• Generally, in an indoor retail setting
• Will be using a computer frequently
• Varying schedule to include evenings, holidays and extended hours as business dictates