Golf Shop Concierge

Invited Clubs; Mansfield (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Invited Clubs in Mansfield, TX is seeking a Golf Shop Attendant to welcome members and guests, process transactions at the register, and promote club merchandise. You will help with tee times and maintain an organized shop, ensuring a friendly, professional experience.

The role involves inventory checks, back‑stock organization, and collaboration with pro‑shop and golf operations to support daily service standards.

Qualifications

• High school diploma, GED, or equivalent.
• Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette.
• Interpersonal and communication skills, with the ability to engage positively with members and guests.
• Organisational skills and attention to detail to maintain the shop’s presentation and inventory.
• Ability to work independently and as part of a team, maintaining a proactive and positive attitude.

Responsibilities

• Deliver exceptional customer service in the pro‑shop by welcoming golfers, accurately processing charges at the register, and properly checking in all players before their round.
• Adhere to proper cash handling procedures and ensure all operational standards are met.
• Handle member/guest inquiries, manage tee‑time bookings in person and over the phone, and engage in friendly, professional conversations.
• Maintain a calm, courteous, and attentive demeanour, even in high‑pressure situations, to provide a superior customer experience.
• Oversee inventory management by checking in merchandise according to procedures, organising storage and display areas, and maintaining stock levels of frequently sold items (e.g. apparel, gloves, hats, and balls). Ensure customers are promptly informed when special orders arrive and handle all returns, issuing appropriate credits.
• Assist with course operations by marshaling, starting and supporting outside services as needed, ensuring seamless coordination between pro‑shop and golf operations staff.
• Support outside golf operations staff to ensure proper execution of daily procedures and policies, maintaining smooth operational flow and exceptional service.
• Execute end‑of‑day business functions following the club’s guidelines and established procedures to ensure accurate reporting and efficient close‑out processes.
• Ensure all daily tasks are completed to club standards, including maintaining orderly and organised work areas, tidying the pro‑shop and entry areas, and restocking merchandise as needed.
• Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators, assisting with projects and ensuring smooth execution of golf operations and events.

Skills

Customer service

Retail experience

Cash handling

POS systems

Golf knowledge

Teamwork

Organization

Education

High school diploma / GED

Tools

POS software

Job description

Invited Clubs in Mansfield, TX is seeking a Golf Shop Attendant to welcome members and guests, process transactions at the register, and promote club merchandise. You will help with tee times and maintain an organized shop, ensuring a friendly, professional experience.

The role involves inventory checks, back‑stock organization, and collaboration with pro‑shop and golf operations to support daily service standards.