Golf Shop Concierge

The Boca Raton; Boca Raton (FL); On-site; USD 22,000 - 23,000; Full time

Job summary

The Boca Raton is seeking a Golf Shop Concierge to deliver an exceptional golf experience for members and guests, handling inquiries, tee time reservations, merchandise sales, and event registrations with polished, personalized service.

You will use Jonas Club Management Software to manage tee sheets, member accounts, and daily golf operations, while maintaining accurate records in Word and Excel and supporting opening, closing, and special events.

Qualifications

• Exceptional customer service, communication, and organizational skills.
• Proficient in Microsoft Word, Excel, and comfortable learning Jonas Club Management Software.
• Ability to manage multiple priorities while maintaining organized member and guest communications.

Responsibilities

• Welcome members and guests with a warm, professional, and personalized approach.
• Coordinate tee time reservations, tournament registrations, and daily golf activities.
• Process retail merchandise sales while maintaining an organized, visually appealing Golf Shop.
• Utilize Jonas Club Management Software to manage tee sheets, member accounts, reservations, and daily golf operations.
• Maintain accurate records and administrative files using Microsoft Word and Excel.
• Assist with tournament operations, scoring, and event registration.

Skills

Customer service

Communication

Organization

Education

High School diploma or GED

Tools

Jonas Club Management Software

Microsoft Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2 days ago Requisition ID: 5040

Salary Range: $16.50 To $17.00 Annually

Position Summary

The Golf Shop Concierge is responsible for delivering an exceptional golf experience by providing personalized service to members and guests while supporting the daily operations of the Golf Shop. This position serves as a primary point of contact for golf-related inquiries, tee time reservations, merchandise sales, tournament registration, and administrative support. The ideal candidate is organized, service-driven, detail-oriented, and committed to upholding The Boca Raton's luxury hospitality standards.

Primary Responsibilities

• Welcome members and guests with a warm, professional, and personalized approach.
• Answer telephone calls, emails, and in-person inquiries promptly and professionally.
• Coordinate tee time reservations, tournament registrations, and daily golf activities.
• Maintain organized member and guest email communications, ensuring timely and accurate responses to inquiries, confirmations, and event information.
• Process retail merchandise sales while maintaining an organized, visually appealing Golf Shop.
• Assist with merchandising, inventory organization, receiving shipments, and product displays.
• Support daily Golf Shop opening and closing procedures.
• Assist with tournament operations, scoring, and event registration.
• Utilize Jonas Club Management Software to manage tee sheets, member accounts, reservations, and daily golf operations.
• Maintain accurate records and administrative files using Microsoft Word and Excel.
• Ensure the Golf Shop remains clean, organized, and stocked throughout the day.

Additional Responsibilities

• Assist with special events, member outings, and club tournaments.
• Support Golf Professionals and Outside Services during peak business periods.
• Help maintain retail inventory counts and communicate ordering needs.
• Coordinate with other Golf Operations departments to ensure seamless member experience.
• Participate in departmental meetings and ongoing training.
• Perform additional duties assigned by Golf Management.
• Deliver personalized service consistent with The Boca Raton's luxury hospitality standards.
• Build positive relationships with members and guests through exceptional communication and attention to detail.
• Maintain a polished, professional appearance and demeanor.
• Demonstrate strong organizational skills while managing multiple priorities.
• Take ownership of responsibilities and work collaboratively with the Golf Operations team.
• Protect member information and maintain confidentiality.

Qualifications

• Exceptional customer service, communication, and organizational skills.
• Proficient in Microsoft Word, Excel, and comfortable learning and utilizing Jonas Club Management Software.
• Ability to manage multiple priorities while maintaining organized member and guest communications.
• Previous golf, retail, hospitality, or private club experience preferred.

Education/Experience Requirements

High School diploma or GED preferred, but not required

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.