Golf Attendant

Five Iron Golf; Philadelphia (Philadelphia County); In loco; USD 17.000 - 24.000; Part-time

Vantaggi offerti da questo lavoro

Health, Dental, and Vision insurance

Short-Term Disability

Accident and Critical IllnessInsurance

401(k)

Free meals on shift

Descrizione del lavoro

Five Iron Golf is seeking morning/afternoon Guest Services Specialists (Golf Attendants) to deliver exceptional hospitality and service across its venues. You will engage guests on a first-name basis, learn the golf simulators, and confidently upsell lessons, memberships, and food/beverage offerings.

The role is non-exempt, part-time hourly with mornings and afternoons available. Employees receive health/dental/vision insurance, disability coverage, a 401(k), and free meals while working.

Competenze

• Golf, server, and/or hospitality experience encouraged but NOT required.
• Proficient verbal and written communication skills.
• Ability to work in a fast-paced environment and with a team.

Mansioni

• Deliver exceptional service to guests, ensuring a fun and enjoyable experience.
• Check in with guests at the bar and in simulators to ensure satisfaction and address concerns.
• Develop knowledge of golf simulators to guide gameplay and explain data outputs.
• Assist in organizing golf bag storage and basic simulator maintenance.
• Know products and services, including technology, lessons, leagues, and memberships; upsell where appropriate.
• Provide informative, engaging tours of the facility.
• Follow Five Iron standards for guest engagement and upselling scripts.
• Present menus and answer questions about food and beverage offerings, and upsell.

Conoscenze

Guest service

Teamwork

Communication

Upselling

Descrizione del lavoro

Description

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

We are seeking morning/afternoon Guest services specialists (we call that a “Golf Attendant”). Golf Attendants are dedicated to delivering exceptional service and genuine hospitality. Golf Attendants are people-oriented, get to know Guests on a first‑name basis, and are able to develop a proficiency at using our equipment, including our golf simulators. Golf Attendants report directly to the GM of Performance.

Responsibilities include, but are not limited to, the following:

• Deliver exceptional service to guests, ensuring a fun and enjoyable experience
• Take pride in ensuring guests' enjoyment by actively checking in with guests at the bar and in assigned simulators during their visit to ensure satisfaction and promptly address any concerns
• Develop comprehensive knowledge of the golf simulators to guide guests in selecting appropriate gameplay, explain data outputs, and enhance their overall experience
• Assist in organizing golf bag storage, managing golf equipment, and performing basic simulator maintenance and troubleshooting
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, and memberships. Use this expertise to confidently sell and cross-sell across various offerings.
• Provide informative, engaging tours of the facility.
• Follow all Five Iron standards for guest engagement, including a first drink prompt, upselling, suggestive selling, and adhering to service scripts.
• Maintain extensive knowledge of our food and beverage offerings. Present menus, answer questions about menu items and alcohol offerings, make recommendations, and use upselling techniques
• Use point-of-sale terminals to enter orders and process payments accurately
• Serve food and beverages in a timely and courteous manner
• Ensure golf simulators, and surrounding areas are clean and guest‑ready
• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
• Verify guests' legal drinking age

Required Qualifications:

• Golf, server, and/or hospitality experience encouraged but NOT required.
• Upbeat energy and enthusiasm.
• Positive attitude.
• Ability to work in a fast‑paced environment and work with a team.
• Ability to stand, walk, and bend for long periods of time.
• Ability to lift up to 50 lbs.
• Ability to obtain proper licensing and certifications for the location.
• Proficient verbal and written communication skills.

Benefits (*applies to full‑time employees):

• Health, Dental, and Vision insurance*
• Short‑Term Disability*
• Accident and Critical Illness Insurance*
• 401(k) *
• Meals while working are included for free

Job Type: Non‑Exempt, Part‑Time Hourly

$15 Per Hour + Tips

Hours: vary by week; emphasis on mornings and afternoons

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.