Golds Gym Assistant Manager

Gold's Gym - East Tennessee LLC; Knoxville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

FREE gym membership (attend classes)

DailyPay

Teladoc

Paid Time Off

Holiday Pay

Personal Training Discount

Medical, Dental, and Vision

Life & AD&D

20% Retail/Concessions Discount

Job summary

Gold’s Gym - East Tennessee LLC is hiring an Assistant General Manager to drive membership sales and oversee daily gym operations, front desk, kids club, and staff leadership. You will ensure a friendly, clean environment aligned with company values and financial budgets.

The role emphasizes sales leadership, guest service, and hands-on management of payroll, inventory, and operational metrics. A strong background in fitness industry ops and customer service is preferred.

Qualifications

• High School diploma with 3 years professional experience.
• College degree preferred.
• Be promotionally-oriented with ability to direct sales through outreach programs.
• Strong customer service orientation with proven results.
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.

Responsibilities

• Supervise, manage, and lead sales team members to meet expectations and goals.
• Hire, train, and develop sales, kids club, and housekeeping employees.
• Maintain acceptable level of personal sales production.
• Oversee gym operations, inventory, and assets.
• Manage cancellations and improve member retention per procedures.
• Handle member feedback processes and address concerns promptly.
• Coordinate with Medallia to resolve member issues.
• Assist payroll processing and ensure punches are recorded on time.
• Communicate and follow cash management procedures.

Skills

Sales leadership

Customer service

Team management

Budgeting

P&L awareness

Communication

Education

High school diploma

College degree preferred

Job description

Since 1965, no gym has been responsible for more life-changing transformations and fitness achievements than Gold’s Gym. Gold’s Gym is an international brand that focuses on Sales, Service, and Sanitation. Every kind of person comes to our gyms, and every kind of person can transform their life. Come be a part of this success story!

Gold’s Gym prides itself on its cleanliness and attention to sanitation. It is one of the pillars of expectations across the globe. We are looking for individuals who share the same priorities to ensure Gold’s Gym leads the industry in cleanliness.

Do you believe in the importance of health and wellness?

Are you passionate about being a part of the future of fitness?

If you answered "yes" to those questions, then this opportunity is for you! Not only do you get to help others achieve their goals, but Gold’s Gym offers great benefits for all eligible employees.

Some of the benefits offered include:

• FREE gym membership (attend classes for free too)
• Dailypay (get your paycheck BEFORE payday)
• Teladoc
• Paid Time Off
• Holiday Pay
• Personal Training Discount
• Medical, Dental, and Vision Healthcare Plans
• Basic and Voluntary Life & AD&D
• 20% Retail/Concessions Discount

Earning potential is uncapped. You get commission for EVERY membership that you sign up! With flexible schedules to meet a wide variety of needs, come in and talk with us today to learn how this could be the right opportunity for you.

The Assistant General Manager is responsible for all aspects related to membership sales, while overseeing all facets of operations, front desk, sales, and kids club. Acts as support to the General Manager and a production leader of the gym to ensure financial budgets are achieved. The AGM is a role-model of the company's values and culture. In addition, ensures a friendly, clean, and safe environment that is engaging to our members, team members and guests.

Major Responsibilities

Supervise, manage, and lead sales team members to ensure they are meeting expectations and goals on a consistent basis

Hire, train, and develops sales, kids club, and housekeeping employees

Maintain acceptable level of personal sales production

Effectively manages the operations of the gym, including managing gym-controllable inventory and assets

Supports management with managing/processing cancellations, following procedures in place to improve member retention and ensuring all member concerns are addressed in a timely manner

Responsible for managing member feedback process

Assists General Manager with management of Medallia to ensure all members concerns are addressed in a timely manner

Assists General Manager with bi-weekly payroll to ensure all missed punches are corrected and submitted on time

Responsible for communicating and following cash management procedures

Qualifications & Requirements

High School diploma with 3 years professional experience. College degree preferred.

Fitness industry experience preferred but not required.

Be promotionally-oriented and have the ability to direct sales through company required outreach programs.

Strong customer service orientation with proven results.

Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.

Excellent verbal and written communication skills.

Entrepreneurial spirit with open, participative leadership style and drive for excellence.

Strong work ethic, integrity, and professional demeanor