Global Workforce Optimization Analyst (Remote)

Relativity; Remote; USD 70,000 - 104,000; Full time

Job summary

A technology company is seeking a Workforce Management Analyst to support staffing and scheduling while optimizing workforce performance. The role emphasizes analytical execution and collaboration with global teams. Candidates should have at least 3 years of experience in operations analytics and be proficient in Microsoft Excel. The position requires U.S. dayside coverage during global operations, with an expected salary range of $70,000 to $104,000. This role offers a hybrid work environment.

Benefits

Annual performance bonus

Long-term incentives

Competitive base salary

Qualifications

• 3 years of experience in Workforce Management or operations analytics.
• Strong skills in interpreting data and identifying trends.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Interpret forecasting plans for capacity planning and staffing.
• Build and optimize global schedules based on forecasted volumes.
• Analyze workforce performance and deliver actionable insights.
• Support and maintain workforce management systems.

Skills

Analytical skills

Advanced proficiency in Microsoft Excel

Communication skills

Familiarity with CRM platforms

Data analysis

Tools

Calabrio

Salesforce

Workforce management software

Job description

A technology company is seeking a Workforce Management Analyst to support staffing and scheduling while optimizing workforce performance. The role emphasizes analytical execution and collaboration with global teams. Candidates should have at least 3 years of experience in operations analytics and be proficient in Microsoft Excel. The position requires U.S. dayside coverage during global operations, with an expected salary range of $70,000 to $104,000. This role offers a hybrid work environment.