Global Workforce Optimization Analyst (Remote)

Relativity; Remote; USD 70,000 - 104,000; Full time

Job summary

A technology company is seeking a Workforce Management Analyst to support staffing, scheduling, and capacity decisions. The role involves analyzing forecasts, optimizing schedules, and collaborating cross-functionally to improve workforce practices. Candidates should have strong analytical skills, experience with workforce management tools like Calabrio, and the ability to manage multiple priorities. This position offers a competitive salary package ranging from $70,000 to $104,000, based in Newark, NJ, and requires availability during U.S. operational hours.

Qualifications

• 3 years of experience in Workforce Management or operations analytics.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Interpret forecasting plans for capacity planning.
• Build and optimize global schedules.
• Analyze and deliver workforce performance reporting.

Skills

Strong analytical skills

Advanced proficiency in Microsoft Excel

Business Intelligence (BI)

Data Analysis

CRM Administration

Data Visualization

Forecasting

Performance Metrics

Tools

Calabrio

Salesforce

Vonage

Job description

A technology company is seeking a Workforce Management Analyst to support staffing, scheduling, and capacity decisions. The role involves analyzing forecasts, optimizing schedules, and collaborating cross-functionally to improve workforce practices. Candidates should have strong analytical skills, experience with workforce management tools like Calabrio, and the ability to manage multiple priorities. This position offers a competitive salary package ranging from $70,000 to $104,000, based in Newark, NJ, and requires availability during U.S. operational hours.