Global Workforce Optimization Analyst (Remote)

Relativity; Remote; USD 70,000 - 104,000; Full time

Job summary

A prominent tech company seeks a Workforce Management Analyst to optimize staffing and scheduling decisions. The role requires strong analytical skills and proficiency in Excel to manage data effectively. You will analyze performance data, support global operations, and work with tools like Calabrio and Salesforce. Candidates should have at least 3 years of experience in a similar role and be ready to contribute to enhancing workforce practices. A competitive salary range of $70,000 - $104,000 is offered.

Qualifications

• 3 years experience in Workforce Management or operations analytics.
• Strong analytical skills to interpret data and provide insights.
• Advanced proficiency in Excel with complex data manipulation.

Responsibilities

• Interpret forecasting plans for staffing requirements.
• Build and maintain global schedules to align with business priorities.
• Support workforce management and maintain telephony systems.

Skills

Workforce Management

Data Analysis

Microsoft Excel

CRM Platforms

Performance Metrics

Tools

Calabrio

Salesforce

Job description

A prominent tech company seeks a Workforce Management Analyst to optimize staffing and scheduling decisions. The role requires strong analytical skills and proficiency in Excel to manage data effectively. You will analyze performance data, support global operations, and work with tools like Calabrio and Salesforce. Candidates should have at least 3 years of experience in a similar role and be ready to contribute to enhancing workforce practices. A competitive salary range of $70,000 - $104,000 is offered.