Global Transparency Operations Manager

Amgen Inc. (IR); Thousand Oaks (CA); Hybrid; USD 106,000 - 143,000; Full time

Benefits offered by this job

Retirement and Savings Plan

Medical, dental and vision coverage

Stock-based long-term incentives

Flexible time-off plans

Discretionary annual bonus

Job summary

Amgen Inc. in Thousand Oaks is seeking a Global Transparency Operations Manager to lead day-to-day operations, coordinate US Open Payments updates, and advance program capabilities.

You will drive cross-functional collaboration, data analytics, and training resource updates across internal teams and the third-party MSP. The role requires advanced qualifications in global healthcare transparency, project and stakeholder management, and a commitment to operational excellence within a matrixed

Qualifications

• Doctorate, Master’s, Bachelor’s, Associate’s or high school with relevant experience as specified.
• Strong understanding of global healthcare transparency requirements.
• Ability to operate in a highly matrixed global environment.
• Project, stakeholder, and organizational skills.

Responsibilities

• Manage day-to-day operations of Global Transparency in partnership with third-party MSP.
• Coordinate annual US-related documentation updates (State Reporting Methodologies, US Open Payments assumptions).
• Update training resources, SOPs, FAQs, and vendor portals as required.
• Maintain Global Transparency Reporting Calendar and Mailbox for inquiries and escalations.
• Track training completion and maintain vendor onboarding materials.
• Support investigations and open payment inquiries with internal and external stakeholders.
• Serve as first contact for transparency requests (data, audits, language reviews).
• Collaborate with MSP and Technical teams to resolve source data issues.

Skills

Project management

Stakeholder management

Analytical mindset

Operational excellence

Cross-functional collaboration

Education

Doctorate degree

Master’s degree

Bachelor’s degree

Associate’s degree

High school diploma

Tools

LMS Training

Global Transparency Tools Portal

Job description

Career Category Compliance Job Description

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Global Transparency Operations Manager

What you will do Let’s do this. Let’s change the world. This role manages Amgen's Global Transparency Program operations. The individual will coordinate global transparency support activities, drive cross-functional collaboration, generate data analytics and reporting, and help advance program capabilities to ensure compliance with global transparency requirements and organizational objectives.

Key Responsibilities:

• Manage Global Transparency Operations: The individual will manage the day-to-day operations of the Global Transparency team in partnership with the third-party managed services team.
• Coordinate annual updates to US-related documentation including; State Reporting Methodologies and US Open Payments Assumptions.
• Coordinate updates to internal and external transparency training and resources; the Global Transparency Tools and Resources Portal, LMS Training, SOP, FAQs, third-party vendor resources and portals as required.
• Maintain the Global Transparency Reporting Calendar and Mailbox, ensuring timely triage, coordination, escalation, and resolution of inquiries.
• Track and report completion of employee and third-party vendor training requirements; maintain associated training documentation and vendor onboarding materials.
• Support issue management and escalations related to transparency reporting investigations and inquiries, partnering with Local Transparency Teams and Responsible Amgen Employees (RAEs) and business partners to ensure timely resolution.
• Serve as an initial point of contact for cross-functional transparency-related requests, including data requests, audit support, transparency language reviews, and operational inquiries.
• Liaise with Amgen's third-party managed services provider and Technical teams to investigate and resolve source data issues impacting transparency reporting.
• Coordinate activities supporting U.S. Open Payments reporting, including dispute management and investigation activities in partnership with internal stakeholders and managed service providers.
• Support Global Transparency Program Strategy: The individual is responsible for supporting continuous improvement and technological advancement within the Global Transparency program.
• Support execution of the Global Transparency roadmap and strategic initiatives.
• Identify and elevate operational risks, compliance concerns, and process gaps to the Global Transparency Lead.
• Surface recommendations to enhance automation, reporting capabilities, data governance, controls, and operational efficiency.
• Operational change management, including communications and training activities associated with program enhancements and regulatory changes.
• Develop and deliver reporting, metrics, and analytical insights to support program oversight, risk identification, and informed decision-making.
• Analyze transparency reporting data to identify critical outliers, emerging trends, and potential compliance risks, providing recommendations to the Global Transparency Lead for action.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.

Basic Qualifications:

• Doctorate degree OR Master’s degree and 2 years of relevant experience OR Bachelor’s degree and 4 years of relevant experience OR Associate’s degree and 8 years of relevant experience OR High school diploma / GED and 10 years of relevant experience

Preferred Qualifications:

• Strong understanding of global healthcare transparency requirements and reporting processes.
• Ability to operate effectively in a highly matrixed global environment.
• Demonstrated project management, stakeholder management, and organizational skills.
• Strong analytical mindset with experience interpreting complex datasets and identifying actionable insights.
• Continuous improvement mindset with a focus on operational excellence and scalable program solutions.

What you can expect of us

As we work to develop treatments that take care of others, we also care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible.

Refer to the Work Location Type in the job posting to see if this applies.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guarantee. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Equal Opportunity Employer

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range

105,697.50USD -143,002.50 USD

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen