Global Technology Account Management Leader – Open Finance

Mastercard; Atlanta (GA); On-site; USD 181,000 - 299,000; Full time

Benefits offered by this job

Insurance

401k with company match

Paid time off

Tuition reimbursement

On-site fitness facilities

Job summary

Mastercard seeks a Vice President, Technology Account Management (TAM) for Open Finance Solutions to lead the global TAM function post go-live. This role directs the technical relationship with strategic clients, ensuring health of integrations, platform adoption, and a scalable support model.

The VP will lead regional TAM leaders, set standards for client engagement, and ensure client perspective informs the platform roadmap and evolution.

Qualifications

• Advanced experience leading technical, client-facing post-sales teams at scale.
• Expertise in APIs, data connectivity, cloud infrastructure, and technical SLAs.

Responsibilities

• Own the global Technology Account Management operating model, ensuring a consistent, high-quality client experience across all markets
• Lead and develop a team of regional TAM leaders, building deep technical and client advisory capability across the function
• Drive measurable client outcomes across product adoption, integration health, and retention through a segmented, scalable coverage model
• Serve as a senior technical partner to our most strategic clients, and as an executive point of contact on complex initiatives
• Partner closely with Product and Engineering to bring client insight into platform strategy and influence the roadmap
• Build the enablement, knowledge, and automation foundation that allows the function to scale alongside the business

Skills

Global leadership

APIs & data connectivity

Cloud infrastructure

Technical SLAs

Client advisory

Job description

Mastercard seeks a Vice President, Technology Account Management (TAM) for Open Finance Solutions to lead the global TAM function post go-live. This role directs the technical relationship with strategic clients, ensuring health of integrations, platform adoption, and a scalable support model.

The VP will lead regional TAM leaders, set standards for client engagement, and ensure client perspective informs the platform roadmap and evolution.