Global Technical Training Lead

Techtronic Industries; Greenwood (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Milwaukee Tool is seeking an Assistant Manager - Technical Training to develop and deliver technical training for repair technicians, technical support, and customer service teams. The role drives standardized training across global service networks and collaborates with Engineering, Service and Quality teams.

Responsibilities include creating curricula, delivering instructor-led, virtual, and hands-on programs, and ensuring training aligns with new product launches and updates.

Qualifications

• Associate’s degree in Engineering, Technical Education, Applied Technology, or equivalent experience.
• 1–3 years of experience in technical training, service operations, or product support.
• Experience delivering both classroom and virtual training.
• Power tools and electromechanical systems knowledge.
• Battery technologies and systems knowledge.
• Diagnostic methods and service procedures.
• Proficiency with Microsoft Office and LMS.

Responsibilities

• Deliver technical training programs across instructor-led, virtual, and hands-on formats.
• Develop curriculum including training guides, job aids, and assessment tools.
• Apply knowledge of product systems, diagnostics, and repair procedures.
• Interpret technical schematics, drawings, and service manuals.
• Demonstrate best practices in troubleshooting and repair execution.
• Partner with Engineering, Service, and Quality teams.
• Align training programs with new product launches and existing product updates.
• Ensure consistency and standardization across global training efforts.
• Measure training effectiveness using defined metrics and feedback loops.
• Update training materials based on product changes and field insights.
• Drive ongoing enhancements to training delivery and content.

Skills

Instructional delivery

Technical writing

Troubleshooting

Office & LMS

Education

Associate’s degree

Job description

Milwaukee Tool is seeking an Assistant Manager - Technical Training to develop and deliver technical training for repair technicians, technical support, and customer service teams. The role drives standardized training across global service networks and collaborates with Engineering, Service and Quality teams.

Responsibilities include creating curricula, delivering instructor-led, virtual, and hands-on programs, and ensuring training aligns with new product launches and updates.