Global Technical Program Manager - AI-Driven Delivery Lead

Compunnel Inc.; Bentonville (AR); On-site; USD 110,000 - 160,000; Full time

Job summary

Compunnel Inc. seeks an experienced Technical Project Manager to lead multi-disciplinary technology programs across geographies. The role emphasizes Agile delivery, stakeholder alignment, and leadership to ensure on-time, on-budget IT software development and support projects.

You will coordinate with engineering, architecture, and operations teams, manage risks and dependencies, and drive continuous improvement including automation and AI-based productivity tools.

Qualifications

• 8+ years of program or project management experience.
• Proven track record in managing complex IT software development and support projects.
• Proficiency in Agile methodologies, project scheduling, and delivery tracking.
• Strong knowledge of tools such as JIRA, Confluence, ServiceNow, and MS Project.

Responsibilities

• Lead end-to-end delivery of technical programs across domains such as retail, eCommerce, and supply chain technology.
• Define and manage program scope, objectives, roadmaps, and measurable success criteria with stakeholders.
• Conduct Agile ceremonies including sprint planning, backlog prioritization, and release management.
• Collaborate with engineering, architecture, and operations teams to ensure scalable, secure, and high-performing solutions.
• Serve as the single point of contact for all stakeholders, providing regular updates and managing issues, risks, and dependencies.
• Ensure compliance with IT standards, governance, and security requirements.
• Track and report key delivery metrics such as velocity, quality, cost, and productivity.
• Drive continuous improvement initiatives, including automation and AI-based productivity tools.
• Lead global cross-functional teams through effective communication and people management.
• Oversee risk and issue management by identifying dependencies, developing mitigation plans, and executing contingency actions.
• Support system integration testing, defect triage, and prioritization of defects based on severity.
• Implement governance frameworks and tailor quality guidelines to meet specific project needs.
• Collaborate on account management processes to deliver value through innovation, automation, and process improvements.
• Mentor team members, assess skill levels, and develop enhancement plans to foster professional growth.
• Participate in project management forums to share best practices and lessons learned.

Skills

Program management

Stakeholder management

Leadership

Agile methodologies

Delivery tracking

JIRA

Confluence

ServiceNow

MS Project

Cloud platforms

APIs

Kafka

Cassandra

Pub/Sub

DevOps practices

Risk management

Tools

JIRA

Confluence

ServiceNow

MS Project

Job description

Compunnel Inc. seeks an experienced Technical Project Manager to lead multi-disciplinary technology programs across geographies. The role emphasizes Agile delivery, stakeholder alignment, and leadership to ensure on-time, on-budget IT software development and support projects.

You will coordinate with engineering, architecture, and operations teams, manage risks and dependencies, and drive continuous improvement including automation and AI-based productivity tools.