Global Support and Services Technician

Air Products Inc.; St. Louis (MO); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Affordable medical, dental and vision

401(k) retirement plan with company  |

Paid vacation, holidays and sick time

Parental leave

Adoption assistance

Flexible spending accounts

Life Insurance

Employee Assistance Program

Job summary

Air Products 位於美國聖路易斯地區的全球服務與維護技術員職位，主要在客戶現場提供裝置安裝、啟動、運作與維護等技術支援。您將負責故障排除、現場培訓與報告，並協助報價與後續追蹤，工作需具備獨立作業能力及良好溝通技巧。

此職位要求3–5年的現場服務經驗，具機械/電氣背景，並可接受大約30%的出差，含國內外，部分情況需在船舶或工廠現場工作，重視安全與客戶滿意度。

Qualifications

• 具備機械、電氣、工業技術相關領域的技術學歷或同等經驗。
• 在現場服務、啟動、維修或技術支援領域有3–5年經驗。
• 能閱讀技術圖紙、接線圖與設備手冊，具備獨立安排現場任務的能力。
• 具備良好溝通能力，注重安全與客戶滿意度。

Responsibilities

• 在客戶現場作為Air Products的主要技術代表，提供專業服務與客戶支持。
• 規劃、協調並執行啟動、維護與現場服務活動，確保安全與高效。
• 診斷、排除故障，維修機械、電氣與工業設備，降低停機時間。
• 提供技術指導與培訓，協助客戶教育與知識轉移。
• 遵守安全、環境與公司規範，撰寫服務報告與技術文件。
• 參與報價、備品建議與後續追蹤工作，與內部團隊協同解決技術問題。
• 尋求改進機會，提升客戶滿意度與作業效率。
• 必要時支援銷售與備件活動，協調訂單與現場安排。
• 承擔指定服務任務的前期準備、執行、報告與結案。
• 持續更新設備與技術知識，維持良好客戶關係。

Skills

Troubleshooting

Analytical skills

Customer service

Reading drawings

Electrical schematics

Education

Engineering degree or equivalent

Tools

Service management software

Microsoft Office

Job description

在 Air Products，我們重新想像無限可能。透過發揮員工嘅熱誠同我哋嘅集體經驗，我哋創造出推動公司向前發展嘅創意同創新。當我哋團結一致——每把聲音都被聆聽、每個人都知道自己屬於呢度而且好重要——我哋就能創造出將人類送上太空、支援醫院救命護理，以及實現開創性全球規模生產設施建設嘅解決方案。 重新想像無限可能 Do you have a passion for solving complex technical challenges, delivering exceptional customer support, and working with customers around the globe? Air Products is seeking a Global Support and Services Technician to join our Global Service & Support (GSS) team. In this dynamic, customer-facing role, you will play a key part in ensuring the successful installation, commissioning, operation, and maintenance of our equipment across the marine and land-based industries. As a trusted technical expert, you will provide hands-on troubleshooting, maintenance support, customer training, and commissioning services while also supporting commercial activities such as quotations and order follow-up. This role offers the opportunity to work with customers worldwide, travel domestically and internationally approximately 30% of the time, and make a direct impact on customer success. The ideal candidate is technically proficient, safety-focused, customer-oriented, and thrives in independent, fast-paced environments where no two days are the same. Key Responsibilities Serve as Air Products' primary technical representative at customer sites, maintaining a professional image and delivering exceptional customer service. Plan, coordinate, and execute commissioning, startup, maintenance, and service activities safely and efficiently. Diagnose, troubleshoot, repair, and maintain mechanical, electrical, and industrial equipment to minimize downtime and optimize performance. Provide technical guidance, operational support, and customer training as required. Ensure compliance with all company, safety, environmental, and regulatory standards. Develop, review, and update commissioning and service procedures to support operational excellence. Complete accurate and timely service reports, expense reports, time reporting, technical documentation, and customer follow-up in accordance with company requirements. Provide technical input to quotations, spare-parts recommendations, service proposals, and follow-up activities, as applicable. Collaborate with internal teams to resolve technical issues and improve service delivery. Identify opportunities for continuous improvement and contribute to enhanced customer satisfaction and operational efficiency. Support the GSS sales and spare parts activities by preparing quotations, following up with customers, and coordinating orders when not assigned to field service, travel, or other technical support activities. Support special projects and assignments directed by the Customer Support Manager. Take ownership of assigned service activities from preparation through execution, reporting, follow-up, and technical closeout. Maintain current knowledge of Air Products' equipment, technologies, and best practices. Qualifications Required Technical diploma, associate degree, bachelor's degree, or equivalent experience in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field. 3 to 5 years of experience in field service, commissioning, industrial maintenance, or technical support. Strong troubleshooting and analytical problem-solving skills. Ability to read and interpret technical drawings, wiring diagrams, schematics, and equipment manuals. Proven ability to plan and execute field assignments independently, manage priorities, follow established procedures, and escalate technical or safety concerns when required. Excellent communication and interpersonal skills with a customer-focused approach. Proficiency with service management software, reporting tools, and Microsoft Office applications. Demonstrated commitment to safety, quality, and environmental compliance. Ability and willingness to travel domestically and internationally approximately 30% of the time, including overnight stays, extended customer-site assignments, and travel outside normal business hours. Ability and willingness to work onboard vessels and at land-based industrial facilities, including in machinery spaces and other operational environments, while complying with all applicable safety requirements. Flexibility to support customers outside normal business hours when required, including occasional evenings or weekends. Participate in an on-call support rotation as required. A valid driver's license and the ability to obtain and maintain a valid passport and required travel documentation are required. Preferred Qualifications Experience with industrial gas generation, marine industry, membrane separation systems, compressors, instrumentation, PLC-based controls, process equipment, or similar technologies. Experience conducting customer training and technical presentations. Knowledge of commissioning and startup procedures for industrial and marine systems. The preferred location is the St. Louis, Missouri area. Candidates based elsewhere in the United States may also be considered, provided they have convenient access to a major airport and are able to meet the position's travel requirements. What's In It for You: At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees. Check out some of our benefits below! · Affordable medical, dental, and vision insurance available day one of employment · 401(k) retirement savings plan with 100% vested company core and match · Paid vacation, holidays, and sick time · Paid parental leave · Adoption assistance · Flexible spending accounts · Life Insurance (AD&D), Supplemental AD&D · Employee Assistance Program (EAP) #LI-MO2 #REMOTE Air Products 成立於 1940 年，係世界領先嘅工業氣體公司，擁有引以為傲嘅創新歷史同卓越營運表現，並對安全同環境保護有堅定不移嘅承諾。我哋攜手合作，將熱誠同多元背景化為動力，重新想像無限可能，為客戶、社區同全世界創造更潔淨嘅未來。 Employee and Applicant Rights 為何選擇在此工作？ 在每一項改變世界的成功與創新背後，總有一群充滿熱忱的人，正是他們讓這些成就成為可能。在安瑞普（Air Products），我們才華洋溢的同仁不僅相互扶持，更致力協助客戶蓬勃發展。對同事而言，我們是備受重視與尊重的夥伴；對客戶而言，我們是共同創造價值的夥伴；對社區而言，我們是關懷社區、積極參與的鄰居，更是致力守護環境的守護者。 Register for Job Alerts Follow these simple steps: 1) Register by clicking ‘Join our Talent Network’ at the top of this page, where you can create your account. 2) Sign up for ‘job alerts’ to stay informed of vacancies based on your skillset and location preferences. 安瑞克（Air Products）是一家全球領先的工業氣體公司，擁有超過 85 年的經驗，長期服務於能源、環境及新興市場，同時致力於打造更潔淨的未來。員工是我們一切工作的核心。我們致力於營造一個以安全為首要考量、重視多元觀點、鼓勵創新，並讓員工有機會學習、成長並產生深遠影響的工作環境。