Global Security Programs Director

Securitas Security Services USA, Inc.; Chicago (IL); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Retirement plan

Employer-provided medical and dental

Company-paid life insurance

Voluntary life and disability

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Job summary

Securitas Security Services USA, Inc. is seeking a Program Director for Global Clients Americas (GCA) who will guide high-value multinational accounts across multi-site portfolios.

The role emphasizes end-to-end leadership in security program design, execution, and continuous improvement aligned with client goals and Securitas capabilities. The position requires executive-level communication, strategic governance, and the ability to operate across cultures and time zones, with a focus on risk

Qualifications

• Bachelor’s Degree preferred.
• 5–10 years of progressively responsible management experience in security program management or a related field.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, Teams.
• Experience with Oracle, Vision, SharePoint.
• Proficiency in data analytics platforms; familiarity with physical security technologies and platforms.
• Experience managing large-scale, multi-country programs and cross functional teams.
• Executive-level communication and relationship-building skills.
• Ability to operate across cultural, regulatory, and time zone differences.
• Strong consultative, planning, and governance capabilities.
• Strategic mindset with an innovation-forward approach to client solutions.

Responsibilities

• Serves as a key point of contact and advisor to client executive stakeholders, consulting on emerging security risks, program transformation, and resilience strategies.
• Leads the development and execution of a security program strategy for the assigned account(s); ensures global standardization, innovation, and client alignment.
• Owns full P&L responsibility, analyzing operational and financial indicators to improve performance and profitability; oversees invoicing, receivables, and compliance with contractual terms.
• Facilitates long-term client relationships through proactive engagement and quarterly business reviews; supports global contract transitions, start-ups, and RFP responses.
• Coordinates and leads Security Risk Reviews and assessments using industry best practices and client-specific tools.
• Champions integration of technology, digital tools, and automation across the account; partners with SST to drive enterprise wide transformation.
• Maintains KPI dashboards, benchmarks performance trends, and leads strategic initiatives that yield cost savings, service consistency, and risk reduction.
• Provides strategic direction in global security planning, governance, and harmonization of policies, post orders, and operating procedures across all client regions.
• Mentors high-performing regional teams; ensures talent development, retention, succession planning, and leadership alignment with Securitas’ global leadership framework.
• Ensures appropriate staffing levels, labor cost control, and consistent scheduling practices in close collaboration with District Managers (DMs), Area Vice Presidents (AVPs), and other field leaders to maintain operational excellence and program consistency.
• Supports global ESG initiatives, including DE&I, sustainability, and corporate responsibility practices that reflect client values and Securitas’ mission.
• Innovates to enhance working practices and program models; identifies emerging opportunities and solves complex challenges using quality planning and decision making.
• Coordinates and evaluates service delivery with alliance partners and Securitas branches globally; establishes best practices and ensures the application of the GCA model worldwide.
• Leads strategic budgeting processes for client guard services and security technology deployments.
• Manages contract compliance, document governance, and post-order alignment across the client's global footprint.

Skills

Executive-level communication

Relationship-building

Strategic planning

Governance capabilities

Cross-cultural coordination

Education

Bachelor’s Degree preferred

Tools

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams)

Oracle

Vision

SharePoint

Data analytics platforms

Job description

Securitas Security Services USA, Inc. is seeking a Program Director for Global Clients Americas (GCA) who will guide high-value multinational accounts across multi-site portfolios.

The role emphasizes end-to-end leadership in security program design, execution, and continuous improvement aligned with client goals and Securitas capabilities. The position requires executive-level communication, strategic governance, and the ability to operate across cultures and time zones, with a focus on risk