Global Security Operations Center Specialist (US) - Physical Security (Evening)

TD; Mount Laurel Township (NJ); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank is hiring a Physical Security – Global Security Operations Center (GSOC) Specialist to meet safety and security needs for employees, visitors and assets. The role involves reporting, triaging incidents, threat monitoring and policy adherence in a 24/7 environment.

You will support security projects, coordinate guards, and interact with emergency services as required, ensuring security metrics align with department goals.

Qualifications

• High school diploma or GED required; Associate's degree preferred.
• Relevant work experience preferred.
• Ability to work within a 24 hour department with a rotating schedule.
• Shift work experience in a 24 hour operation preferred.
• Strong Customer service and communication; Call center/phone experience preferred.
• Strong documentation, investigative, and report writing skills.
• Intermediate computer skills.
• Strong attention to detail.
• Demonstrated proficiency with Microsoft Office and other PC-based programs.
• Personal presence, intellect, energy and drive to succeed in a high-performance environment.
• Comfortable with ambiguity and working with large amounts of data and information.
• Ability to prioritize tasks while working with competing priorities.
• Ability to collaborate in and support a team environment.
• Ability to work independently.
• Ability to plan and successfully complete tasks within specified timelines.
• Ability to solve problems.

Responsibilities

• Monitor for threats, trends and incidents affecting TD Bank personnel and assets.
• Write detailed reports with escalation considerations.
• Coordinate with risk functions on policies and controls.
• Liaise with emergency services during incidents.
• Support onsite contract security staff and projects related to physical security.

Skills

Customer service

Communication

Report writing

Attention to detail

Problem solving

Team collaboration

Independent work

Time management

Data analysis

Education

High school diploma or GED

Associate's degree

Tools

Microsoft Office

Job description

Work Location

Mount Laurel, New Jersey, United States of America

Hours

40

Pay Details

$24.00 - $33.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line Of Business

Financial Crimes & Fraud Mgmt

Job Description

The Physical Security – Global Security Operations Center (GSOC) Specialist is responsible for satisfying the safety and security needs of TD Bank for the protection of employees, visitors, vendors, and assets as required by the Bank Protection Act. This includes reporting and triaging security related incidents, monitoring threats, evaluating results, and ensuring the overall department goals are achieved. The role ensures that all activities of the group are performed according to established Global Security Operations Center policies and procedures. The role is responsible for making recommendations to the supervisor on duty regarding critical incidents and security related events.

Depth & Scope

• Monitors for and identifies threats, trends and incidents that could negatively impact the security of TD Bank personnel, facilities, operations, and reputation
• Responsible for detailed report writing that will involve a general understanding of critical incident escalation
• Handles sensitive and confidential information with limited supervision
• Consults with all risk functions in the development and documentation of policies, procedures and controls, for all department processes
• Coordinates security guards and paid police details as needed
• Actively monitors and facilitates the occurrence of security related incidents
• Assesses threats based on incoming data and make decisions based on findings
• Participates in numerous Physical Security projects including; Physical Security technology, employee photo identification, card access, video monitoring and retrieval
• Monitors access control systems and takes actions in response to an alarm, breach, or malfunction
• Appropriately responds to security operations notifications and requests made by internal and external parties
• Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency
• Supports onsite contract security staff
• Conducts open source research to answer specific questions and develops intelligence products

Education & Experience

• High school diploma or GED required; Associate's degree preferred
• Relevant work experience preferred
• Ability to work within a 24 hour department with a rotating schedule
• Shift work experience in a 24 hour operation preferred
• Strong Customer service and communication; Call center/phone experience preferred
• Strong documentation, investigative, and report writing skills
• Intermediate computer skills
• Strong attention to detail
• Demonstrated proficiency with Microsoft Office and other PC-based programs
• Personal presence, intellect, energy and drive to succeed in a high-performance environment
• Comfortable with ambiguity and working with large amounts of data and information
• Ability to prioritize tasks while working with competing priorities
• Ability to collaborate in and support a team environment
• Ability to work independently
• Ability to plan and successfully complete tasks within specified timelines
• Ability to solve problems

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD