Global Security Operations Center Manager

Allied Universal; Anaheim (CA); On-site; USD 94,000 - 96,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Eight paid holidays annually

Five paid sick days

Four personal days

Paid vacation accrual

Job summary

Allied Universal® Enhanced Protection Services seeks an experienced Global Security Operations Center (GSOC) Manager to oversee worldwide security operations within the Risk and Consulting Group. You will lead a high‑performing, shift-based team protecting employees, contractors, visitors, and assets.

The role balances operational excellence with long-term program development in a fast-paced global environment. Strong leadership, incident response, and strategic planning are essential to success.

Qualifications

• Candidates must have a bachelor’s degree in Criminal Justice, Security Management, or a related field.
• Minimum of seven years of professional security experience with a high school diploma or equivalent.
• Five or more years of corporate security leadership experience; two years managing a GSOC or similar center.

Responsibilities

• Lead day-to-day operations of the Global Security Operations Center (GSOC) and provide strategic direction for a shift-based security team.
• Develop, implement, and maintain GSOC policies, procedures, and standards.
• Support enterprise threat intelligence efforts and deliver accurate, actionable intelligence to stakeholders.
• Recruit, coach, mentor GSOC personnel and drive performance and career development initiatives.
• Manage staffing levels, shift coverage, and readiness across all GSOC functions.
• Lead process-improvement initiatives and manage security projects across horizons.

Skills

Verbal communication

Written communication

Leadership

Strategic planning

Incident management

Access control systems

Education

Bachelor's degree in Criminal Justice, Security Management, or related field

High school diploma with 7+ years security experience

Master's degree in Criminal Justice, Security Management, Public Safety, Cybersecurity, or related discipline

Tools

Access control systems

Video management platforms

Incident management software

Job description

Overview

Company Overview:

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.

Job Description

Global Security OperationsCenter (GSOC) Manager

About the Role

Allied Universal® EnhancedProtection Services isseeking an experiencedGlobal Security OperationsCenter (GSOC) Managerto joinour Risk andConsulting Group. Thisleadership role isresponsible for overseeingglobal security operations, drivingstrategic initiatives,and leading ahigh-performing, shift-based team thatprotects employees, contractors, visitors, and corporateassets.

The GSOC Managerplays a criticalrole in maintaininga safe, secure, and resilient environmentby leading securityoperations, managing criticalincidents, developing policiesand procedures, andimplementing technologyand process improvements. This position requiresa strategic leaderwho can balanceoperational excellencewith long-termprogram development ina fast-paced, global environment.

Key Responsibilities

• Lead the day-to-day operationsof the GlobalSecurity Operations Center(GSOC) and providestrategic direction fora shift-basedsecurityteam.


• Develop, implement, andmaintain GSOC policies, procedures, and operationalstandards.


• Support enterprise threatintelligence efforts byutilizing the intelligencecycle to deliveraccurate, timely, andactionable intelligenceto stakeholders.


• Recruit, coach, mentor, and develop GSOCpersonnel while drivingperformance managementand career developmentinitiatives.


• Manage staffing levels, shift coverage, andoperational readiness acrossall GSOC functions.


• Lead process improvementinitiatives and manageshort- and long-term securityprojects.


• Foster strong partnershipswith internal businessunits and externalstakeholders.


• Oversee the implementationof security technologiesand business processesthat improve operationalefficiency.


• Develop strategic plansthat support organizationalgrowth, evolving businessneeds, and continuousenhancement of GSOCcapabilities.


• Build and leadhigh-performing teamsfocused on lifesafety, physical security, business continuity, andorganizational resilience.


• Monitor and reporton key performanceindicators (KPIs) tomeasure operational effectivenessand client expectations.


• Ensure compliance withclient policies andprocedures while coordinatingrapidnotifications through masscommunication platforms.


• Leadenterprise-wide detection, monitoring, and coordinatedresponse to physicalsecurity, safety, andbusiness continuity incidents.


• Develop operational metrics, reporting, and performancedashboards.


• Provide guidance andsupport to fieldsecuritypersonnel, site securityfacilitators, and programstakeholders.


• Stay current onindustry trends, emergingtechnologies, and bestpractices in securityoperations center management.

Required Qualifications

Candidatesmust meet oneof the followingeducational requirements:

• Bachelor's degree inCriminal Justice, SecurityManagement, or arelated field;or


• High school diploma(or equivalent) witha minimum ofseven (7) yearsof professional securityexperience.

Additionally,candidates must possess:

• Minimum of five(5) years ofexperience in corporatesecurity or arelated security leadershiprole.


• Minimum of two(2) years managingall aspects ofa corporate GlobalSecurity Operations Center(GSOC) or similarcontrolcenter.


• Extensive experience withaccess control systems, video management platforms, and incident managementsoftware.


• Strong understanding of:
  
  
  • Security alarm monitoring
  
  
  • Dispatch operations
  
  
  • Resource coordination
  
  
  • Stakeholder communications
  
  
  • Performance metrics andreporting
  
  
  • Travel safety andsecurity
  
  
  • Critical incident response
  
  


• Excellent verbal andwritten communication skills.


• Strong planning, organizational, leadership, and decision-making abilities.


• Exceptional customer serviceorientation.


• Proven ability tobuild relationships acrossdiverse teams andcultures.


• Ability to prioritizemultiple competing demandsin a dynamicenvironment.

Preferred Qualifications

• Master's degree inCriminal Justice, SecurityManagement, Public Safety, Cybersecurity, or arelated discipline.


• Military, intelligence,or law enforcementexperience.


• Professional security certificationssuch as:
  
  
  • Certified Protection Professional(CPP)
  
  
  • Physical Security Professional(PSP)
  
  
  • Certified Emergency Manager(CEM)
  
  

Benefits

$94, 993 annually

Eligible employeesreceive a competitivebenefits package thatincludes:

• Medical, dental, andvision insurance


• Basic life, AD&D, and disabilityinsurance


• 401(k) retirementplan (subject toeligibility requirements)


• Eight paid holidaysannually


• Five paid sickdays


• Four personal days


• Paid vacation accruedat 3.08 hoursbiweekly (unused vacationpaid only whererequired by law)

Join OurTeam

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.