Global SaaS Support Engineer (Remote | PST)

IBMC; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Fully remote

Career advancement

Global exposure

Job summary

IBMC, a prominent Business Management Consulting Company in Indonesia, seeks a Technical Support Engineer to support an international client based in Bali. This is a fully remote role aligned to Pacific Time hours (PST) to support our global client base.

The role requires a Bachelor’s Degree in Computer Science or IT and at least 2 years in IT support or cloud technical support, with solid knowledge of AWS, web development, and networks.

Qualifications

• Minimum Bachelor’s Degree in Computer Science, Information Technology, or a related engineering field.
• Minimum of 2 years of proven experience in IT support, technical customer success, or cloud technical customer support roles.
• Solid knowledge of AWS, Web Development, Programming Logic, and Computer Networks.

Responsibilities

• Technical Troubleshooting: Respond to and resolve complex technical inquiries, software bugs, and system requests related to our products and services.
• Problem Resolution: Identify, troubleshoot, and provide effective architecture solutions for technical bottlenecks involving cloud infrastructure and web applications.
• Documentation Architecture: Maintain accurate, detailed, and up-to-date records of all customer interactions, technical issues, and successful resolutions within our support tracking system.
• Product Knowledge: Continuously deepen your expertise in our evolving product suite and services to provide superior, high-tier technical guidance.
• Feedback Loop: Provide ongoing, data-driven input to our internal engineering team to help improve and develop our products based on real-world customer demands and pain points.
• Education: Minimum Bachelor’s Degree in Computer Science, Information Technology, or a related engineering field, ideally graduated from a reputable Private University (Universitas Swasta).
• Experience: Minimum of 2 years of proven experience in IT support, technical customer success, or cloud technical customer support roles.
• Technical Foundation: Solid knowledge of AWS, Web Development, Programming Logic, and Computer Networks.
• Excellent, professional English communication skills, both verbal and written (mandatory for international client interaction).
• Analytical Thinking: Exceptional problem-solving skills and the ability to maintain composure, clarity, and efficiency under pressure.

Skills

Troubleshooting

Problem Solving

Documentation

Product Knowledge

Feedback Loop

Analytical Thinking

Programming Background

English Proficiency

Education

Bachelor’s Degree in Computer Science/IT

Tools

AWS

Web Development

Programming Logic

Computer Networks

Job description

IBMC, a prominent Business Management Consulting Company in Indonesia, seeks a Technical Support Engineer to support an international client based in Bali. This is a fully remote role aligned to Pacific Time hours (PST) to support our global client base.

The role requires a Bachelor’s Degree in Computer Science or IT and at least 2 years in IT support or cloud technical support, with solid knowledge of AWS, web development, and networks.