Global Relationship Manager

Genpact; Bentonville (AR); On-site; USD 100,000 - 160,000; Full time

Job summary

Genpact invites applications for the role of Global Relationship Manager - Retail. The position focuses on building strategic client relationships, executing go-to-market strategies, and driving revenue growth across Retail accounts.

You will collaborate with Sales, Operations, and Delivery to source opportunities, lead cross-functional teams, and deliver measurable business impact through executive-level presentations and strategic guidance.

Responsibilities

• Build and maintain strategic relationships with Retail client and Genpact account team to develop and execute go-to-market strategies that drive revenue growth and market expansion.
• Leverage and synthesize your industry knowledge, publicly available information, partner ecosystem, and Genpact capabilities to engage with client stakeholders to source and identify new opportunities that will enhance retailer performance in Sourcing, Procurement, eCommerce, Compliance, Product, and IT.
• Partner with senior leaders across Sales, Operations, and Delivery to create momentum for new business opportunities and support successful deal conversion.
• Manage and coordinate the resolution of complex cross-functional client issues, ensuring timely responses and high levels of customer satisfaction.
• Develop and execute growth strategies focused on both financial performance and long-term client success.
• Foster a culture of trust, transparency, collaboration, and accountability within teams and client engagements.
• Identify and assess new market opportunities and customer needs
• Translate business strategies into actionable execution plans that support sustainable growth and measurable business outcomes.
• Develop executive-level client presentations, business cases, and meeting collateral while coordinating inputs from Sales, Operations, Digital, and other key stakeholders.
• Conduct SWOT analyses, due diligence reviews, and financial impact assessments to evaluate new business opportunities and strategic investments.
• Lead, mentor, and develop high-performing teams, fostering a culture of innovation, learning, collaboration, and continuous improvement.
• Serve as a trusted advisor to clients, leveraging industry expertise to deliver strategic recommendations and strengthen long-term partnerships.
• Be a transformation leader – Work at the cutting edge of AI automation and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience mentorship and continuous learning opportunities
• Work with the best – Join 140 000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Job description

• At Genpact we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries and we’re leading the charge. Genpact’s AI Gigafactory our industry-first accelerator is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies’ most complex challenges.


• If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that’s shaping the future this is your moment.


• Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at genpact.com and on LinkedIn X YouTube and Facebook

Inviting applications for the role of Global Relationship Manager - Retail

Key Responsibilities

• Build and maintain strategic relationships with Retail client and Genpact account team to develop and execute go-to-market strategies that drive revenue growth and market expansion.


• Leverage and synthesize your industry knowledge, publicly available information, partner ecosystem, and Genpact capabilities to engage with client stakeholders to source and identify new opportunities that will enhance retailer performance in Sourcing, Procurement, eCommerce, Compliance, Product, and IT.


• Partner with senior leaders across Sales, Operations, and Delivery to create momentum for new business opportunities and support successful deal conversion.


• Manage and coordinate the resolution of complex cross-functional client issues, ensuring timely responses and high levels of customer satisfaction.


• Develop and execute growth strategies focused on both financial performance and long-term client success.


• Foster a culture of trust, transparency, collaboration, and accountability within teams and client engagements.


• Identify and assess new market opportunities and customer needs


• Translate business strategies into actionable execution plans that support sustainable growth and measurable business outcomes.


• Develop executive-level client presentations, business cases, and meeting collateral while coordinating inputs from Sales, Operations, Digital, and other key stakeholders.


• Conduct SWOT analyses, due diligence reviews, and financial impact assessments to evaluate new business opportunities and strategic investments.


• Lead, mentor, and develop high-performing teams, fostering a culture of innovation, learning, collaboration, and continuous improvement.


• Serve as a trusted advisor to clients, leveraging industry expertise to deliver strategic recommendations and strengthen long-term partnerships.


• Be a transformation leader – Work at the cutting edge of AI automation and digital innovation


• Make an impact – Drive change for global enterprises and solve business challenges that matter


• Accelerate your career – Get hands-on experience mentorship and continuous learning opportunities


• Work with the best – Join 140 000+ bold thinkers and problem-solvers who push boundaries every day


• Thrive in a values-driven culture – Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role”

Location-based Roles (e.g. Richardson roles – metro area can be adjusted by role location) – “Los Angeles California based candidates are not eligible for this role. Dallas Metro area candidates are eligible for this role only.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit ' paying to apply or purchasing equipment or training.