Global Product Technical Support Engineer

TechDigital Group; Brea (CA); Hybrid; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Global Product Technical Support Engineer to join their dynamic team. In this pivotal role, you will provide on-site service support, including installation, repair, and preventive maintenance for advanced instrumentation. Your expertise will help ensure the accuracy of technical documentation and contribute to the development of innovative support strategies. This position offers a unique opportunity to work in a fast-paced environment where your communication and analytical skills will be essential. If you are passionate about healthcare technology and eager to make a difference, this role is perfect for you.

Qualifications

• Bachelor's degree in Engineering or related field is required.
• 2+ years of experience in manufacturing or field service is essential.

Responsibilities

• Provide on-site support for installation and maintenance of instrumentation.
• Document technical information and troubleshoot field problems.
• Develop support strategies and product documentation.

Skills

Troubleshooting skills

Analytical problem-solving

Communication skills

Knowledge of Automation Systems

Education

Bachelor's degree in Engineering

Associate's degree

Job description

Global Product Technical Support Engineer

Description/Comment: Provide on-site service support, including installation, repair, modifications, and preventive maintenance for in-house instrumentation. Complete documentation for all service activities.

1. Review products and distribute troubleshooting aids for field personnel.
2. Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements.
3. Determine appropriate preventive maintenance procedures, parts kits, and schedules to ensure effective on-going instrument maintenance.
4. Review service manual documentation to ensure accuracy and current revision levels.
5. Perform in-house testing of hardware and software changes prior to distribution.
6. Ensure that all supporting documentation is accurate and complete.
7. Perform other related duties as assigned.

Qualifications:

1. A Bachelor's degree in an Engineering discipline or equivalent knowledge is required. An AA will be accepted as well.
2. A minimum of 2 years of experience in manufacturing, field service, or related industry experience is required.
3. Excellent oral and written communication skills are essential.
4. Must have demonstrated troubleshooting and analytical problem-solving skills.

Location: Brea, 250 South Kraemer Blvd, Brea, CA 92821, United States

Additional Job Details:

Bill Rate: $57.00/hr. Pay Rate: $38.00/hr. This position is part of the Global Product Technical Support Team which is a global team, and this position will be on-site in Brea, CA. Associates are expected to work at least three days in the office, with the opportunity to work 2 days remote.

At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the Global Product Technical Support Team and report to the Manager, Global Product Tech Support SSA responsible for leading a team of support engineers for Automation. If you thrive in a fast-paced supporting environment where communication skills are an essential prerequisite with the ability to influence across the organization and want to work to build a world-class support organization—read on.

In this role, you will have the opportunity to:

1. Knowledge of Automation Systems in the diagnostic, middleware field.
2. Trend, analyze, and interpret field-generated data and advise a course of action for problem resolution.
3. Take a systems approach to instrument issues evaluating implications of both software and hardware on product performance.
4. Provide recommendations in development projects as a customer and service advocate.
5. Develop creative and effective support strategies, drafting product documentation such as service manuals and software and hardware installation procedures for use by internal and external engineers.

The essential requirements of the job include:

1. Bachelor's degree in engineering, science, or related healthcare industry field.
2. Instrument experience preferably in the medical diagnostic field.
3. Preferred 2+ years of relevant experience in the healthcare or biotechnology industry.
4. Must be willing to travel internationally and domestically approximately 25% of the time.
5. Must be able to support 24/7 on call, as needed.

It would be a plus if you also possess experience in:

1. An interest in data analytics as applied to failure analysis and corrective actions.
2. Focused Urgency - Displays initiative and a willingness to "get it done". Focuses energy on meeting key targets to achieve quality results. Builds action plans to achieve goals.
3. Customer Focus - Learns customer business needs and acts to meet those needs. Communicates regularly with customers to learn about their business challenges and requirements.