Global Product Support

Applied Materials, Inc.; Santa Clara (CA); On-site; USD 147,000 - 202,500; Full time

Job summary

Applied Materials is seeking a senior-level product support professional for the Santa Clara location. The role emphasizes capturing corrective actions, advancing new product design intent, and driving CAPA with engineering teams.

You will develop BKMs, participate in design reviews, collaborate with Q&R, and align training plans with GTT. The position requires leading cross-functional efforts and solving complex technical challenges in a global context.

Qualifications

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field.
• Interprets internal/external business challenges and recommends best practices to improve products, processes or services.
• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.
• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions.
• Communicates difficult concepts and negotiates with others to adopt a different point of view.
• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies.

Responsibilities

• Ensure legacy corrective actions and Lessons Learned are captured in New Products design intent.
• Contribute to the FMECA process.
• Develop new procedures and Best Known Methods (BKMs) to service new products.
• Participate in Engineering Design Reviews
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
• Participate in or own CAPA process.
• Conduct or facilitate Failure Analysis (FA) if needed
• Drive resolution of key issues with Engineering.
• Own beta site test plans and reporting
• Align with Global Technical Training (GTT) on overall training plans for new products, train the trainers.
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Skills

Problem Solving

Interpersonal Skills

Leadership

Functional Knowledge

Business Expertise

Impact

Job description

## Global Product SupportApplylocations: Santa Clara,CAtime type: Full timeposted on: Posted Todayjob requisition id: R2624876**Who We Are**Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.**What We Offer**Salary:$147,000.00 - $202,500.00Location:Santa Clara,CAYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.**Key Responsibilities**Ensure legacy corrective actions and Lessons Learned are captured in New Products design intent. Contribute to the FMECA process.Develop new procedures and Best Known Methods (BKMs) to service new products.Participate in Engineering Design ReviewsPartner with Quality & Reliability (Q&R) group to review and address Top Field IssuesParticipate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if neededDrive resolution of key issues with Engineering. Own beta site test plans and reportingAlign with Global Technical Training (GTT) on overall training plans for new products, train the trainers.Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations**Functional Knowledge*** Demonstrates depth and/or breadth of expertise in own specialized discipline or field**Business Expertise*** Interprets internal/external business challenges and recommends best practices to improve products, processes or services**Leadership*** May lead functional teams or projects with moderate resource requirements, risk, and/or complexity**Problem Solving*** Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions**Impact*** Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies**Interpersonal Skills*** Communicates difficult concepts and negotiates with others to adopt a different point of view**Additional Information****Time Type:**Full time**Employee Type:**Assignee / Regular**Travel:**Yes, 25% of the Time**Relocation Eligible:**NoThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.