Global Process Leader - SAP Sales Cloud

Crown; New Bremen (OH); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health/Dental/Vision

401K Retirement Savings Plan

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation is seeking a CRM-focused role in New Bremen, OH, operating in a hybrid capacity. You will design and optimize Crown's CRM processes, support global users, and coordinate SAP Cloud for Sales/Marketing configurations with external developers.

The position requires strong communication, a high school diploma with 8+ years experience, and the ability to travel up to 5%. This role emphasizes operational excellence in CRM and cross-functional collaboration.

Qualifications

• High school diploma or equivalent with 8+ years of experience.
• Strong communication, computer and organizational skills.
• Occasional travel 0-5%.

Responsibilities

• Represent Crown's Retail Sales Organization in Sales, Marketing, Activity Management, Quotation, and Business Analytics.
• Design, create and maintain key business processes with Crown's CRM solution.
• Provide ongoing support for global users in Crown's CRM solution.
• Coordinate system enhancements with Crown and third-party developers.
• Create design and configuration documents for new functionality and improvements.
• Provide training and support for global implementation and updates to Crown's CRM solution.

Skills

CRM systems

Communication

Organizational skills

Travel 0-5%

Education

Bachelor's degree in Computer Science / MIS / Related field

Tools

SAP Hybris

Sales Cloud (C4C)

CPQ

Salesforce

Oracle CRM

Job description

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Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the worlds largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Job Posting External

Primary Responsibilities

• Responsible for representing Crown'sRetail Sales Organization in the areas of Sales, Marketing, Activity Management, Quotation, and Business Analytics
• Responsible for designing, creating and maintaining key business processes with Crown's CRM solution
• Responsible for ongoing support of Global users in Crown's CRM solution
• Conduct Global Blueprinting validation and design sessions related to SAP Cloud for Sales, Cloud for Marketing, and
• Perform necessary system configuration to achieve business requirements for the specific area.
• Coordinate system enhancements with Crown and Third-Party developers.
• Provide support for current users and Crown Help Desk.
• Create design and configuration documents to support new functionality, system enhancements and continuous improvement tasks.
• Provide training and support for Global implementation and updates to Crown's CRM solution.

Minimum Qualifications

• High school diploma or equivalent, along with at least 8 years of experience is required.
• Strong communication, computer and organizational skills
• Occasional Travel (0-5%)

Preferred Qualifications

• Bachelor's degree in Computer Science, MIS, Programming, Applications Development or related field
• Experience in writing and communicating technical processes and configuration documents
• SAP Hybris programming, development knowledge, and experience
• Experience with SAP Sales Cloud (Cloud for Customer-C4C), SAP Configure, Price, Quote (CPQ)
• Experience with cloud based CRM (SalesForce, Oracle)

This position is a hybrid role. A reasonable commute to the New Bremen, OH location is necessary.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation and Benefits:

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement

and much more.

EOE Veterans/Disabilities

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