Global Partner Coordinator

Netspend; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Netspend in Austin is seeking a Global Partner Coordinator to support our partner network and internal teams. You will handle escalations, assist tellers with tool navigation, answer process questions, and set up partner tools to enable business operations.

You will track inquiries via calls, chats, or emails, coordinate with multiple departments, and help leadership with ad hoc projects. The role requires clear communication, strong organization, and a drive to grow within Netspend.

Qualifications

• Strong written and verbal communications skills.
• Organizational skills with time management and multitasking.
• Ability to stay on task with minimal supervision.
• Experience de-escalating people and strong soft skills.
• Willingness to grow skills and take ownership.
• Onsite work in Austin, Texas.
• High school education required; university coursework appreciated.
• Background checks may be conducted in accordance with laws.
• Resume in English.

Responsibilities

• Handle escalations via calls, chats or email.
• Assist tellers with tool navigation and process questions.
• Set up partner tools required to conduct business.
• Pull invoice information for accounting.
• Process fraud-related emails to freeze funds.
• Assist leadership with ad hoc projects.
• Communicate clearly and track partner and client issues.
• Coordinate with multiple departments to ensure daily coverage.

Skills

Written & verbal communication

Organizational skills

Time management

Multitasking

De-escalation

Ownership mindset

Education

High school diploma

College coursework appreciated

Job description

About the Company:

Netspend's financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.

Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.

Since our founding in 1999 by industry pioneers, Netspend products have processed billions of dollars in transaction volume and served millions of customers worldwide.

The company is headquartered in Austin, Texas with employees worldwide.

A Netspend Global Partner Coordinator, is part of the support team that provides information to our global partners in a professional and timely manner. The professional and resourceful leaders who fill this role will support internal Netspend employees and our partnership network as they expertly navigate multiple tools to resolve the issues presented through calls, chats or emails.

Work varies and includes things like handling escalations, assisting tellers with tool navigation, answering process questions, setting up partner tools with what they need to conduct business, pulling invoice information for accounting, working fraud emails to freeze funds before bad actors can steal them or even assisting leadership with ad hoc projects. This wide variety of functions keeps OPS’s connected to contacts in multiple departments and highly (visible and) valued within Netspend.

OPS’s communicate clearly and efficiently, track multiple partner and client issues, and keep leadership alert to knowledge or training concerns they identify. They take ownership by working issues presented to either group via email or phone.

This team closely works together to cover 100% of all responsibilities daily and stays flexible to work any of the hours Partner Services is open to support their peers and the business.

Position Requirements:

• To be successful, a Netspend Partner Coordinator must possess strong written and verbal communications skills
• Duties require organizational skills and attention to detail including time management and multitasking skills because you may be given several different tasks at a time
• Ability to stay on task with minimal supervision is required
• Experience de-escalating people, superior soft skills and ability to think outside the box are desired as well as someone who actively looks to continuously grow their skills, knowledge and abilities
• This position fits someone best who owns the business and wants to grow within Netspend
• Ability to work onsite in our office in Austin, Texas
• For this role, a high school education is required, and university level course work is appreciated
• Per Netspend’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws
• Netspend’s Recruiting team is based in Austin, Texas. As such, please submit your resume in English