Global Operations Specialist

Flexport; Town of Texas (WI); On-site; USD 54,000 - 56,000; Full time

Job summary

Flexport in Dallas, TX is hiring a Global Operations Specialist to manage the shipment lifecycle for ocean and air freight, ensuring data integrity and minimal delays. This full-time, in-office role emphasizes cross-functional communications and adherence to SOPs to meet KPIs and SLAs.

The position involves validating bookings, tracking shipments, and coordinating with partners to move goods efficiently across borders while maintaining high service levels.

Qualifications

• Bachelor's or associate degree or 1+ year relevant experience.
• Team-centric mindset focused on client outcomes.
• Excellent written and verbal communication.
• High attention to detail in a fast-paced environment.
• Proficient with Google Workspace and Microsoft Office.
• Fluent in English (written and spoken).
• Compliance-first approach in a regulated industry.

Responsibilities

• Execute movement of ocean and air shipments from origin to destination.
• Maintain communications with partners to facilitate shipments in transit.
• Collaborate cross-functionally within Flexport.
• Ensure shipments move on time and handle exceptions appropriately.
• Use metrics to identify opportunities for improvement and performance.
• Own client data quality by validating bookings and statuses.
• Follow SOPs to meet KPIs and SLAs.

Skills

Communication

Attention to detail

Office productivity tools

English proficiency

Team collaboration

Regulatory/compliance mindset

Education

Bachelor's/Associate's degree or 1+ year experience

Tools

Google Sheets/Excel

Job description

As a Global Operations Specialist in Dallas, Texas, you will help our customers improve their global supply chains.

This full-time role requires you to work in office 5 days per week.

About Flexport

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The Opportunity

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world–class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast–paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

Help our customers improve their global supply chains

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination.
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross–functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service–Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team–centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high–energy, fast–paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

The US base salary range for this position (this does not include bonus, equity and benefits):

$25.96 - $25.96 USD

The hourly rate for this role is $25.96/hour.

The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job–related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.