Global Operations Specialist

United States Digital Space LLC; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

the company in New York is seeking a Global Operations Specialist to manage the shipment lifecycle for Ocean & Air freight, ensuring data integrity and timely delivery. You will coordinate with transportation and warehousing partners and communicate across teams to support customer success.

The role emphasizes a data-driven approach, SOP adherence, and a teamwork mindset to meet KPIs and SLAs in a fast-paced environment.

Qualifications

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A
• compliance first
• attitude to keep regulators happy and enthusiastic about the company since we operate in a heavily regulated industry.

Responsibilities

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination.
• Maintain communications with the company transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within the company
• Be a part of the frontline groups ensuring the highest standard of the company quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

Skills

English fluency

Communication skills

Attention to detail

Google Suite

Excel/Sheets

Team collaboration

Education

Bachelor's/Associate's degree

Tools

Sheets/Excel

Google Suite

Job description

About the company:

At the company, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use the company technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put the company center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Global Operations SpecialistHelp our customers improve their global supply chainsThe Opportunity:

At the company, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. the company today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics.

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As the company continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination.

• Maintain communications with the company transportation and warehousing partners to facilitate the progress of shipments in transit.

• Work and communicate cross-functionally within the company

• Be a part of the frontline groups ensuring the highest standard of the company quality: shipments move on time and exceptions are handled appropriately.

• Use metrics to spot opportunities to improve and deliver great performance in your role.

• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.

• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!

• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.

• Strong written and verbal communication skills.

• Strong attention to detail in a high-energy, fast-paced environment.

• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).

• Fluency in English, both written and verbal.

• A "compliance first" attitude to keep our regulators happy and enthusiastic about the company since we operate in a heavily regulated industry.

#LI-onsite

*The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at the company, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.*

The US base salary range for this position (this does not include bonus, equity and benefits):

$30.76—$30.76 USD

Commitment to Equal Opportunity

At the company, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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