Global Operations & Programs VP

BDA; Woodinville (WA); Hybrid; USD 180,000 - 250,000; Full time

Benefits offered by this job

Relocation package

Hybrid work model

On-site in Woodinville

Job summary

BDA is seeking a Divisional Vice President, Global Operations in Woodinville, WA. This executive will oversee Program Management, eCommerce Operations, Retail Operations, Client Implementations, and Acquisition Integration, ensuring efficient delivery and client satisfaction.

The role requires strategic leadership, strong cross-functional collaboration, and a track record of scaling operations for growth, mergers, and acquisitions. Expect a hybrid schedule with relocation support if needed.

Qualifications

• Bachelor's degree in Business, Operations Management or related field; advanced degree preferred.
• 12+ years of progressive leadership experience in operations, program management, eCommerce operations, retail operations, client implementations, acquisition integration, or related disciplines.
• Proven track record leading large, cross-functional teams in a high-growth environment.
• Strong understanding of program management, eCommerce operations, retail operations, inventory management, and operational execution.
• Demonstrated success driving operational improvements, organizational effectiveness, and financial performance.

Responsibilities

• Define and execute the operational strategy across Program Management, eCommerce Operations, Retail Operations, Client Implementations, and Acquisition Integration.
• Establish scalable operational processes, service standards, and performance metrics that drive efficiency, profitability, and client satisfaction.
• Develop organizational structures and operating models that support growth and evolving client needs.
• Lead continuous improvement initiatives focused on productivity, quality, automation, and operational excellence.
• Ensure alignment across Client Services, New Business Development, Global Sourcing, Logistics, Compliance, Finance, Technology, and other functions involved in client delivery.
• Drive operational readiness for client launches, retail programs, eCommerce initiatives, significant client program changes, acquisitions, and strategic growth opportunities.
• Establish clear ownership, handoffs, and accountability across functions to support consistent execution.
• Serve as a key member of the Operations leadership team and contribute to overall company strategy.
• Lead, coach, and develop a multi-functional team across Program Management, eCommerce Operations, Retail Operations, Client Implementations, and Acquisition Integration.
• Establish a high-performing culture that blends creativity with operational discipline.
• Set and manage goals, KPIs, and talent development plans; ensure succession and capability building across all levels of the team.

Skills

Leadership

Strategy

Cross-functional collaboration

Program management

Operations management

eCommerce operations

Retail operations

Client implementations

Acquisition integration

Education

Bachelor's degree in Business/Operations

Advanced degree preferred

Job description

BDA is seeking a Divisional Vice President, Global Operations in Woodinville, WA. This executive will oversee Program Management, eCommerce Operations, Retail Operations, Client Implementations, and Acquisition Integration, ensuring efficient delivery and client satisfaction.

The role requires strategic leadership, strong cross-functional collaboration, and a track record of scaling operations for growth, mergers, and acquisitions. Expect a hybrid schedule with relocation support if needed.