Global Operations Program Manager

United States Digital Space LLC; San Mateo (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare coverage

Vision & Dental

HSA & FSA

Mental health support

Parental leave

Flexible PTO

Professional development stipend

Wellness benefits

Healthy meals

Commuter benefits

Job summary

the company is seeking a Global Operations Program Manager to drive execution of strategic supply chain initiatives and operational projects across international expansion and new market launches.

You will coordinate cross-functional teams, track milestones, manage deliverables, and ensure successful execution of supply chain transformation initiatives supporting rapid global growth.

Qualifications

• 7+ years of project or program management experience, ideally in supply chain, logistics, or international operations.
• Bachelor's degree in Business, Supply Chain, or related field, with PM methodologies like Agile, Waterfall, or hybrid.
• Proven track record of managing multiple complex, cross-functional projects simultaneously while navigating competing priorities.
• Strong written and verbal communication skills to create clear project documentation and deliver executive reporting.
• Demonstrated analytical and data management abilities to track performance metrics, identify risks, and drive informed decisions.
• Familiarity with customs clearance and international trade compliance processes.

Responsibilities

• Manage high-impact initiatives including distribution hub setups, reverse logistics buildouts, and software integrations
• Drive logistics readiness, site visits, pilot shipments, and partner onboarding with 3PLs and brokers to establish seamless new global market fulfillment channels.
• Partner with legal, finance, and regulatory bodies to secure necessary documentation, product certifications, and import/export compliance approvals prior to go-live.
• Identify operational bottlenecks through data analysis, leading continuous improvement initiatives and implementing system integrations (e.g., SFDC, CampusShip) to increase efficiency.
• Establish and maintain strong vendor relationships by standardizing onboarding checklists, facilitating system integration, and developing vendor-facing playbooks.
• Establish SOPs & change management by owning comprehensive process documentation, playbooks, and training materials to guide cross-functional teams.
• Track project KPIs, project performance, and budgets—proactively identifying blockers, managing risk mitigations, and presenting status dashboards to leadership.

Skills

Program management

Cross-functional leadership

Agile methodologies

Data analysis

Communication

International operations

Education

Bachelor's degree in Business or Supply Chain

Tools

SFDC

CampusShip

Job description

Who We Are

the company is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and the company is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million the company devices are deployed across 170+ countries.

About the Role

We are seeking a Global Operations Program Manager to drive execution of strategic supply chain initiatives and operational projects. This role manages multiple concurrent programs across international expansion, process improvement, and new market launches. The Global Operations Program Manager will coordinate cross-functional teams, track project milestones, manage deliverables, and ensure successful execution of supply chain transformation initiatives that support the company's rapid global growth.

What You’ll Do

• Manage high-impact initiatives including distribution hub setups, reverse logistics buildouts, and software integrations

• Drive logistics readiness, site visits, pilot shipments, and partner onboarding with 3PLs and brokers to establish seamless new global market fulfillment channels.

• Partner with legal, finance, and regulatory bodies to secure necessary documentation, product certifications, and import/export compliance approvals prior to go-live.

• Identify operational bottlenecks through data analysis, leading continuous improvement initiatives and implementing system integrations (e.g., SFDC, CampusShip) to increase efficiency.

• Establish and maintain strong vendor relationships by standardizing onboarding checklists, facilitating system integration, and developing vendor-facing playbooks.

• Establish SOPs & change management by owning comprehensive process documentation, playbooks, and training materials to guide cross-functional teams.

• Track project KPIs, project performance, and budgets—proactively identifying blockers, managing risk mitigations, and presenting status dashboards to leadership.

What You Bring

• 7+ years of project or program management experience, ideally in supply chain, logistics, or international operations.

• Bachelor’s degree in Business, Supply Chain, or a related field, with deep familiarity in PM methodologies like Agile, Waterfall, or hybrid models.

• Proven track record of managing multiple complex, cross-functional projects simultaneously while navigating competing priorities.

• Strong written and verbal communication skills to create clear project documentation and deliver executive reporting.

• Demonstrated analytical and data management abilities to track performance metrics, identify risks, and drive informed decisions.

• Familiarity with customs clearance and international trade compliance processes

Employee Benefits

the company is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans

• Nationwide medical, vision and dental coverage

• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options

• Expanded mental health support

• Paid parental leave policy & fertility benefits

• Time off to relax and recharge through our paid holidays, firm-wide extended holidays, flexible PTO and personal sick time

• Professional development stipend

• Wellness/fitness benefits

• Healthy lunches provided daily

• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

Annual Pay Range

At the company, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A the company employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)

Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).

Estimated Annual Pay Range

$120,000—$180,000 USD

the company Is An Equal Opportunity Employer

As an equal opportunity employer, the company is committed to providing employment opportunities to all individuals. All applicants for positions at the company will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

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