Global Operations Center Technician: Incident Response

Epic; Sioux Falls (SD); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Relocation assistance

Annual raises and bonuses

Four-week sabbatical after five years

Job summary

A leading tech company is looking for an Operations Center Technician to ensure business continuity by monitoring alerts and managing access and security systems. This role involves responding to emergencies and coordinating with internal teams. Candidates should have experience in security operations and strong situational awareness. The company offers comprehensive benefits, including relocation assistance to the Madison, WI area. This position may require flexibility with shifts and includes opportunities for annual raises and bonuses.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Excellent communication and coordination abilities necessary.
• Ability to work in a high-pressure, real-time environment is essential.

Responsibilities

• Monitor real-time alerts and oversee building operations.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses during disruptions.

Skills

Situational awareness

Decision-making

Communication

Coordination

Ability to work in high-pressure environments

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Live affordably in a city known for its rising tech talent.

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).

More than just important work.

Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at https://careers.epic.com/EEO.

• Experience in security operations, emergency response, or a related high-volume field preferred
• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Ability to work in a high-pressure, real-time environment
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• Openness to 2nd and 3rd shift, as well as weekend days
• COVID-19 vaccination