Global Operate & Innovation Lead – Insurance Services

Deloitte France; Denver (CO); On-site; USD 135,000 - 265,000; Full time

Job summary

Deloitte opens a Senior Manager role within the Digital Foundry, Operate & Innovation team to lead insurance-focused operate and implement engagements across BPO/BPaaS environments.

You will define global resource and coverage models, drive automated operational solutions, and manage cross-functional teams to deliver client outcomes and program objectives, with travel to client sites as needed.

Qualifications

• 6+ years in consulting, operate, or implementation experience in the insurance industry.
• 2+ years in business process outsourcing or business process as a service related to insurance operations.
• 2+ years of leadership defining global resource and coverage models and automated solutions.
• Bachelor's degree or equivalent professional experience.
• Ability to travel 50% on average based on work and clients served.
• Limited immigration sponsorship may be available.
• Master's degree in CS/IS or related tech field (preferred).
• 5+ years managing global service delivery across multiple centers (preferred).
• 5+ years applying SDLC methodologies (Agile, Scrum, RUP) (preferred).
• 3+ years in Financial Services, Life Sciences, Manufacturing, Technology, Retail, or Media (preferred).
• 6+ years presenting recommendations to client stakeholders (preferred).

Responsibilities

• Lead insurance-focused operate and implementation engagements across BPO/BPaaS environments.
• Define and execute global resource and coverage strategies for scalable service delivery.
• Drive design and adoption of automated operational solutions such as ticketing and monitoring.
• Manage cross-functional teams to deliver client outcomes and program objectives.
• Advise client stakeholders on transformation opportunities across insurance operations and managed services models.

Skills

Independent work

Communication

Attention to detail

Relationship building

Project leadership

Multitasking

Interpersonal skills

Deadline-driven

Mentoring

Education

Bachelor's degree or equivalent

Master's degree in CS/IS or related tech field

Tools

SDLC methodologies (Agile, Scrum, RUP)

Job description

Deloitte opens a Senior Manager role within the Digital Foundry, Operate & Innovation team to lead insurance-focused operate and implement engagements across BPO/BPaaS environments.

You will define global resource and coverage models, drive automated operational solutions, and manage cross-functional teams to deliver client outcomes and program objectives, with travel to client sites as needed.