Global NetSuite Support Analyst

Eagle Wireless; Minneapolis (MN); Vor Ort; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision

Generous PTO

Paid parental leave

Zusammenfassung

Eagle Wireless in Saint Louis Park, MN is seeking a NetSuite Support Analyst to be the first-line support for a live, multi-subsidiary NetSuite instance serving the United States, Malaysia, Serbia, Germany and Canada. This role focuses on support and process improvements rather than development.

You will triage tickets, document root causes, and build training materials in Confluence while supporting data clean-up and process enhancements.

Qualifikationen

• 3+ years as a hands-on NetSuite user, analyst or support specialist.
• Working knowledge of order-to-cash and procure-to-pay in NetSuite.
• Experience with NetSuite inventory and manufacturing records: items, BOMs, work orders, lot numbers, inventory adjustments and returns.
• Builds saved searches and reports without help, including joins, formulas and summary criteria.
• Understands NetSuite roles and permissions well enough to tell an access problem from a data or process problem.
• Very fluent written and spoken English (C1 or above), able to write clear documentation and explain steps to users who speak English as a second language.
• Degree or equivalent relevant experience.

Aufgaben

• Provide first-line NetSuite support via the HELP desk and resolve access or data issues.
• Create and correct order codes, item records, packing BOM visibility and manufacturing status, and create vendor records once the vendor onboarding form has been validated.
• Find the root cause of each issue and record it as training, process, data, configuration or system defect.
• Fix transaction-level problems directly, such as a fulfillment that won’t be marked or a requisition missing a department.
• Route anything that needs design work to EWIT with clear requirements, and keep the requester informed.
• Provision and deprovision NetSuite users using existing roles, following the onboarding and offboarding checklists.
• Cover users in Asia and Europe time zones by working async through Jira and Teams.

Kenntnisse

NetSuite

Order-to-Cash

Procure-to-Pay

Saved searches & reports

English proficiency

Ausbildung

Degree or equivalent experience

Tools

Jira

Confluence

Teams

Jobbeschreibung

Eagle Wireless in Saint Louis Park, MN is seeking a NetSuite Support Analyst to be the first-line support for a live, multi-subsidiary NetSuite instance serving the United States, Malaysia, Serbia, Germany and Canada. This role focuses on support and process improvements rather than development.

You will triage tickets, document root causes, and build training materials in Confluence while supporting data clean-up and process enhancements.