Global Major Incident Manager – SaaS & FedRAMP

Cisco; Memphis (TN); In loco; USD 96.000 - 126.000; Tempo pieno

Descrizione del lavoro

Cisco Systems, Inc is seeking a Major Incident Manager to lead high-priority incidents, mobilize engineering teams, and communicate plans to executives and customers. You will operate across global distributed systems with a focus on rapid resolution and transparency.

The role requires 5+ years in incident management or related fields, experience with SaaS environments, and familiarity with tools like Splunk, Jira, Slack. This is a highly cross-functional, 24/7 coverage role.

Competenze

• 5+ years of professional experience.
• 3+ years in Major Incident Management, SRE, Cloud Operations, or technical program management.
• Experience supporting SaaS solutions or incident management systems.

Mansioni

• Lead high-priority incidents from intake through recovery as the primary command point.
• Coordinate cross-functional engineering teams to remove blockers and maintain focus during incidents.
• Translate complex technical conditions into clear updates for executives and customers.
• Maintain a single source of truth using Incident.io, Jira, and Slack for transparency.
• Lead post-incident reviews to capture lessons and drive improvements.

Conoscenze

Major Incident Mgmt

SRE

Cloud Ops

Technical PM

SaaS experience

Incident tools

Strumenti

Splunk

Incident.io

Jira

Slack

Descrizione del lavoro

Cisco Systems, Inc is seeking a Major Incident Manager to lead high-priority incidents, mobilize engineering teams, and communicate plans to executives and customers. You will operate across global distributed systems with a focus on rapid resolution and transparency.

The role requires 5+ years in incident management or related fields, experience with SaaS environments, and familiarity with tools like Splunk, Jira, Slack. This is a highly cross-functional, 24/7 coverage role.